HP Elite x2 G8

Table 7-30 Issues, possible causes, and xes
Items Procedures
Symptom
No image on external
monitor
Possible causes
External monitor, resolution, display conguration, drivers.
Troubleshooting steps
1. Be sure external monitor is compatible with the
computer.
2. Be sure that external monitor is turned on.
3. Press any key to exit the power-saving mode.
4. Adjust the brightness of the monitor.
5. Test with a veried working monitor.
6. Test the monitor via internal ports (VGA, DP ports).
7. Install latest video driver.
8. Reset the screen resolution as described in the
documentation.
9. Congure display choice, and then force output to
external video by closing the notebook lid or pressing
fn + f4 to switch screen output.
DisplayPort/VGA
Use this information to troubleshoot DisplayPort and VGA issues.
See No video (external) on page 105.
HDMI
Use this information to troubleshoot HDMI issues.
Table 7-31
Issues, possible causes, and xes
Items Procedures
Symptoms
● Display issue
● Sound issue
Possible causes
Cable, connection, settings.
Troubleshooting steps
Quick Check
1. Verify that the HDMI device input source is set correctly (for example, HDMI1).
2. Be sure you are using the correct HDMI cable.
3. Check connection and reconnect the HDMI cable.
4. Verify whether sound output is congured correctly in Control Panel > Sound Manager.
1. Perform hard reset (4. Update BIOS and drivers on page 72).
106 Chapter 7 Troubleshooting guide