7-40 Troubleshooting
EN
79.xxxx
PRINTER ERROR
The printer detected an
error. The numbers (
xxxx
)
indicate the specific type
of error.
1. Turn the printer off, and
then turn the printer on.
2. Try printing a job from a
different software
application. If the job
prints, go back to the first
application and try printing
a different file. (If the
message only appears
with a certain software
application or print job,
have the customer contact
the software vendor for
assistance.)
If the message persists,
try the following:
1. Cycle power.
2. Reseat or replace the
interface cable and cycle
power.
3. Remove the DIMMs
one at a time and cycle
power.
4. Try using the parallel
interface, if possible.
5. With the EIO cards
removed from the printer,
perform a cold reset.
6. If the error persists,
replace the Formatter.
Table 7-6. Numerical Printer Messages (continued)
Control Panel
Message
Event Log
Message
Explanation Recommended
Action
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