HP ProLiant DL345 Gen10 Plus

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TroubleshootingTroubleshooting

NMI functionality

Troubleshooting resources

Troubleshooting 149

Main Page

Table of Contents3
Illustrated Parts Catalog8
Mechanical Components9
Bezel Spare Part10
Air Baffle Spare Part11
Access Panel Spare Parts12
Rack-Mounting Hardware Spare Parts13
Miscellaneous Mechanical Spare Parts14
System Components15
Bezel Ear Spare Parts16
Drive Backplane Spare Parts17
Fan Spare Parts18
DIMM Spare Parts19
Power Supply Spare Parts20
Heatsink Spare Parts21
Processor Spare Parts22
System Battery Spare Part23
System Board Spare Part24
Front I/O Module Spare Part for the SFF Chassis25
Server Options26
Storage Controller Spare Parts28
Chassis Intrusion Detection Switch Spare Part29
Secondary Riser Board Spare Parts30
Rear Serial Port Interface Spare Part31
Primary Riser Board Spare Parts32
SATA SSD Add-In Card Spare Part33
HPE Ns204I-P Nvme os Boot Device Spare Parts34
OCP NIC 3.0 Adapter Spare Parts35
Energy Pack Spare Parts36
HPE 12Gb SAS Expander Card Spare Part37
Pensando Distributed Services Platform Card Spare Parts38
Miscellaneous Cable Spare Parts39
Drive Cable Spare Kits40
HPE Trusted Platform Module 2.0 Gen10 Plus Spare Part42
Customer Self Repair43
Removal and Replacement Procedures51
Safety Considerations52
Electrostatic Discharge53
Symbols on Equipment54
Rack Warnings and Cautions57
Server Warnings and Cautions59
Preparation Procedures60
Power down the Server61
Power up the Server62
Extending the Server from the Rack63
Removing the Server from the Rack64
Remove the Access Panel65
Removing the Fan Cage66
Removing a Riser Cage67
Install the Access Panel69
Releasing the Cable Management Arm70
Releasing the Full-Length Expansion Board Retainer71
Removing and Replacing the Front Bezel72
Removing and Replacing a Hot-Plug SAS, SATA or Nvme Drive73
Removing and Replacing a Drive Blank74
Removing and Replacing the Cable Management Arm75
Removing and Replacing a Power Supply77
Power Supply Warnings and Cautions78
Removing and Replacing a Hot-Plug AC Power Supply79
Removing and Replacing the HPE 800 W Flex Slot -48 VDC Hot-Plug Power Supply82
Removing and Replacing an HPE 1600 W Flex Slot -48 VDC Hot-Plug Power Supply85
Removing and Replacing a Power Supply Blank87
Removing and Replacing the Rack Rails88
Removing and Replacing the Hot-Plug Fan89
Removing and Replacing the Fan Power Cable90
Removing and Replacing the Air Baffle92
Removing and Replacing the 8 SFF Drive Backplane93
Removing and Replacing an LFF Drive Backplane95
Removing and Replacing the 2 SFF Rear Drive Backplane97
Removing and Replacing an Energy Pack98
Removing and Replacing an Energy Pack Holder99
Removing and Replacing a DIMM101
Removing and Replacing a Heatsink102
Removing and Replacing a Processor104
Removing and Replacing a Type-A Modular Storage Controller109
Removing and Replacing an Expansion Board110
Removing and Replacing the M.2 SATA SSD Add-In Card111
Removing and Replacing the M.2 SATA SSD113
Removing and Replacing a Pcie Riser Board115
Removing and Replacing the HPE Ns204I-P Nvme os Boot Device Option117
Removing and Replacing the Boot Device118
Removing and Replacing a Boot Device Drive119
Relocating the M.2 Drive Retaining Latches120
Removing and Replacing the Pensando DSP DSC-25 2P SFP28 Card121
Decommissioning the Pensando DSP DSC-25 2P SFP28 Card122
Removing the Pensando DSP DSC-25 2P SFP28 Card123
Removing and Replacing an Accelerator125
Removing and Replacing the LFF Bezel Ear127
Removing and Replacing the SFF Front I/O Module129
Removing and Replacing the Bezel Ear130
Removing and Replacing the Chassis Intrusion Detection Switch131
Removing and Replacing the OCP NIC 3.0 Adapter132
Removing and Replacing the Serial Port133
System Battery Replacement135
System Battery Information136
Replace the System Battery137
Removing and Replacing the System Board139
Removing the System Board140
Replacing the System Board143
Re-Entering the Server Serial Number and Product ID147
HPE Trusted Platform Module 2.0 Gen10 Plus Option148
Troubleshooting149
NMI Functionality150
Troubleshooting Resources151
Diagnostic Tools152
Product Quickspecs153
UEFI System Utilities154
Selecting the Boot Mode155
Secure Boot156
Launching the Embedded UEFI Shell157
Ilo Service Port158
Intelligent Provisioning159
Intelligent Provisioning Operation160
HPE Insight Remote Support161
HPE Infosight for Servers162
USB Support163
External USB Functionality164
HPE Smart Storage Administrator165
HPE MR Storage Administrator166
Storcli167
Component Identification168
Front Panel Components169
Front Panel Leds and Buttons170
Server UID LED172
Using the UID Button to View the Server Health Summary173
Front Panel LED Power Fault Codes174
Rear Panel Components175
Rear Panel Leds176
System Board Components177
System Maintenance Switch Descriptions179
DIMM Slot Locations180
DIMM Label Identification181
Processor and Socket Components182
Drive Box Numbering183
Drive Bay Numbering184
Drive Bay Numbering: Storage Controller185
Drive Bay Numbering: SAS Expander186
HPE Basic Drive LED Definitions188
2-Port SFP28 Card Ports and Leds189
HPE Ns204I-P Nvme os Boot Device Components191
HPE Ns204I-P Nvme os Boot Device LED Definitions192
Fan Bay Numbering193
Cabling194
Cabling Guidelines195
Storage Cabling197
Drive Power Cabling198
LFF Drive Power Cabling199
SFF Drive Power Cabling200
Storage Controller Cabling202
LFF SATA Box 2 and Box 3 to System Board Connector (J17) Cabling203
LFF SAS/SATA Box 2 and Box 3 to Type-A Controller Cabling204
LFF SAS/SATA to P816-A Controller Cabling205
LFF SAS/SATA + 2SFF to P816-A Controller Cabling206
SFF SATA Box 3 to System Board Connector (J17) Cabling207
SFF SAS/SATA Box 3 to Type-A Controller Cabling208
SFF SAS/SATA Box 3 to Pcie Controller Cabling209
SFF SAS/SATA Box 2 to Type-A Controller (E208I-A/E408I-A) Cabling210
SFF SAS/SATA Box 2 to Type-A Controller (P816I-A) Cabling211
SFF SAS/SATA Box 1 to Type-A Controller Cabling212
SFF SAS/SATA Box 2 and Box 3 to P816I-A Controller Cabling213
SFF SAS/SATA to SAS Expander Cabling214
SFF Nvme X4 Box 2 Cabling215
SFF SAS/SATA Box 1 and Box 3 to P816I-A Controller Cabling216
SFF Nvme X4 Box 1 and Box 2 Cabling217
SFF SAS/SATA Box 4 to SAS Expander Port 9 Cabling218
SFF Basic U.3X1 to Pcie X16 or X32 Tri-Mode Controller in Primary Riser Cabling219
SFF Basic U.3X1 to Pcie X16 or X32 Ttri-Mode Controller in Secondary Riser Cabling220
SFF Basic U.3X1 Box2 and Box3 to Type-A Tri-Mode Controller Cabling221
SFF Nvme X4 Premium U.2/U.3 Cabling222
SFF Nvme X4 Box 3 Premium U.2/U.3 to X32 Tri-Mode Controller in Primary Riser Cabling223
SFF Nvme X4 Box 2 Premium U.2/U.3 to X32 Tri-Mode Controller in Primary Riser Cabling224
SFF Nvme X4 Box 1 Premium U.2/U.3 to X32 Tri-Mode Controller in Secondary Riser Cabling225
SFF Nvme X2 Box 3 Premium U.2/U.3 to X16 or X32 Tri-Mode Controller in Primary Riser Cabling226
SFF Nvme X2 Box 2 Premium U.2/U.3 to X16 or X32 Tri-Mode Controller Cabling227
SFF Nvme X2 Box 1 Premium U.2/U.3 to X16 or X32 Tri-Mode Controller in Secondary Riser Cabling228
SFF SAS/SATA Box 4 to System Board J1 (Port 9A) Cabling229
SFF SAS/SATA Box 4 to Type-A Controller Cabling230
SFF Nvme Box 4 to Tri-Mode Controller Cabling231
Energy Pack Cabling232
Storage Controller Backup Power Cabling233
SATA SSD Cabling235
Accelerator or GPU Power Cabling236
Fan Cabling237
OCP Bandwidth Upgrade Cabling238
Serial Port Cabling239
Chassis Intrusion Detection Switch Cabling240
Front I/O Cabling241
Specifications242
Environmental Specifications243
Limited Ambient Temperature Limitation for Specific Drive Configurations244
Mechanical Specifications245
Power Supply Specifications246
HPE 500 W Flex Slot Platinum Hot-Plug Low Halogen Power Supply246
HPE 800 W Flex Slot Platinum Hot-Plug Low Halogen Power Supply246
HPE 800 W Flex Slot Titanium Hot-Plug Low Halogen Power Supply246
HPE 800 W Flex Slot Universal Hot-Plug Low Halogen Power Supply246
HPE 800 W Flex Slot -48 VDC Hot-Plug Low Halogen Power Supply246
HPE 1600 W Flex Slot Platinum Hot-Plug Low Halogen Power Supply252
HPE 1600 W Flex Slot -48 VDC Hot-Plug Power Supply253
Websites254
Support and Other Resources255
Accessing Hewlett Packard Enterprise Support256
Accessing Updates257
Remote Support258
Warranty Information259
Regulatory Information260
Documentation Feedback261

HP ProLiant DL345 Gen10 Plus - Troubleshooting

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