HP Sprout Maintenance & Service Guide

Control panel message Description Recommended action
512-Chassis, Rear Chassis, or Front Chassis Fan
not Detected
Fan is not connected or may have
malfunctioned.
1. Reseat fan.
2. Reseat fan cable.
3. Replace fan.
514-CPU or Chassis Fan not Detected Fan is not connected or may have
malfunctioned.
1. Reseat fan.
2. Reseat fan cable.
3. Replace fan.
660-Display cache is detected unreliable Integrated graphics controller display cache is
not working properly and will be disabled.
Replace system board if minimal graphics
degrading is an issue.
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard drives
have a hard drive firmware patch that will fix an
erroneous error message.)
1. Determine if hard drive is giving correct
error message. Enter Computer Setup and
run the Drive Protection System test
under Storage > DPS Self-test.
2. Apply hard drive firmware patch
if applicable. (Available at
http://www.hp.com/support.)
3. Back up contents and replace hard drive.
1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version.
2. Change the processor.
2200-PMM Allocation Error during MEBx
Download
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1. Reboot the computer.
2. Unplug the power cord, reseat the
memory modules, and reboot the
computer.
3. If the memory configuration was recently
changed, unplug the computer, restore
the original memory configuration, and
reboot the computer.
4. If the error persists, replace the system
board.
2201-MEBx Module did not checksum correctly Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3. If the memory configuration was recently
changed, unplug the power cord, restore
the original memory configuration, and
reboot the computer.
4. If the error persists, replace the system
board.
136 Chapter 10 POST error messages ENWW

HP Sprout Specifications

General

Full HD	Yes
Screen shape	Flat
Display diagonal	23 \
Touch technology	Multi-touch
Native aspect ratio	16:9
Detachable display	No
Storage drive interface	Serial ATA
Tcase	71.35 °C
Bus type	DMI
Stepping	C0
Processor code	SR1QM
Processor cache	8 MB
Processor cores	4
Processor model	i7-4790S
System bus rate	5 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-4700 Desktop series
Processor socket	LGA 1150 (Socket H3)
Processor threads	8
Processor codename	Haswell
Number of QPI links	0
Processor frequency	3.2 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	4 GHz
Processor operating modes	64-bit
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	65 W
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3-SDRAM
Memory channels supported by processor	Dual
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
Memory slots	2
Internal memory	8 GB
Memory slots type	SO-DIMM
Memory clock speed	1600 MHz
Internal memory type	DDR3L-SDRAM
Maximum internal memory	16 GB
Memory layout (slots x size)	2 x 4 GB
HDD speed	5400 RPM
HDD interface	SATA
Storage media	Hybrid-HDD
Hybrid-HDD cache type	Flash
Total storage capacity	1000 GB
Compatible memory cards	SD, SDHC, SDXC
Number of storage drives installed	1
On-board graphics card ID	0x412
Discrete graphics card model	NVIDIA® GeForce® GT 745A
On-board graphics card model	Intel® HD Graphics 4600
Discrete graphics card memory	2048 GB
Discrete graphics memory type	GDDR3
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.7 GB
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	11.1
On-board graphics card dynamic frequency (max)	1200 MHz
Number of displays supported (on-board graphics)	3
Audio system	DTS Studio Sound
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.0
Top Wi-Fi standard	Wi-Fi 4 (802.11n)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Operating system installed	Windows 8.1
Scalability	1S
Processor ARK ID	80808
Intel TSX-NI version	0.00
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal solution specification	PCG 2013C
Intel® Smart Response Technology	-
Intel Identity Protection Technology version	1.00
Product color	Silver
Country of origin	China
Product type	All-in-One PC
Motherboard chipset	Intel® H97
Total megapixels	1 MP
AC adapter power	350 W
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth (with stand)	577 mm
Width (with stand)	594 mm
Height (with stand)	605 mm
Weight (with stand)	15280 g