HP Sprout Maintenance & Service Guide

Sprout will not turn on or start ....................................................................................................... 123
Hard drive error ............................................................................................................................... 123
Sprout is not responding ................................................................................................................ 124
Sprout shuts down unexpectedly ................................................................................................... 124
Display problems ............................................................................................................................................... 124
The display is blank ......................................................................................................................... 124
Images on the screen are too large or too small, or the images are fuzzy ................................... 124
Keyboard and mouse problems ........................................................................................................................ 125
Touch mat problems ......................................................................................................................................... 125
Audio problems ................................................................................................................................................. 126
No sound is produced through external speakers (purchased separately) .................................. 126
Software problems ............................................................................................................................................ 127
9 Backing up, restoring, and recovering ......................................................................................................... 129
Creating recovery media and backups .............................................................................................................. 129
Creating HP Recovery media ........................................................................................................... 129
Using Windows tools ....................................................................................................................... 130
Restore and recover .......................................................................................................................................... 130
Recovering using HP Recovery Manager ........................................................................................ 131
What you need to know ................................................................................................ 131
Using the HP Recovery partition .................................................................................. 131
Using HP Recovery media to recover ........................................................................... 131
Changing the computer boot order .............................................................................. 132
10 POST error messages ............................................................................................................................... 133
POST numeric codes and text messages .......................................................................................................... 134
Interpreting POST diagnostic front panel LEDs ................................................................................................ 140
11 Password security and resetting CMOS ...................................................................................................... 143
Resetting the password jumper ........................................................................................................................ 143
Establishing a setup or power-on password .................................................................................................... 144
Resetting the setup and power-on password .................................................................................................. 145
Changing a setup or power-on password ......................................................................................................... 146
Clearing and resetting the CMOS ....................................................................................................................... 146
12 Maintaining peak performance ................................................................................................................. 149
Performing routine maintenance ...................................................................................................................... 149
Using Disk Cleanup .......................................................................................................................... 149
Using Disk Defragmenter ................................................................................................................ 149
Updating programs and drivers ...................................................................................................... 149
viii ENWW

HP Sprout Specifications

General

Full HD	Yes
Screen shape	Flat
Display diagonal	23 \
Touch technology	Multi-touch
Native aspect ratio	16:9
Detachable display	No
Storage drive interface	Serial ATA
Tcase	71.35 °C
Bus type	DMI
Stepping	C0
Processor code	SR1QM
Processor cache	8 MB
Processor cores	4
Processor model	i7-4790S
System bus rate	5 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-4700 Desktop series
Processor socket	LGA 1150 (Socket H3)
Processor threads	8
Processor codename	Haswell
Number of QPI links	0
Processor frequency	3.2 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	3.0
Processor boost frequency	4 GHz
Processor operating modes	64-bit
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	65 W
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3-SDRAM
Memory channels supported by processor	Dual
Memory clock speeds supported by processor	1333, 1600 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	32 GB
Memory slots	2
Internal memory	8 GB
Memory slots type	SO-DIMM
Memory clock speed	1600 MHz
Internal memory type	DDR3L-SDRAM
Maximum internal memory	16 GB
Memory layout (slots x size)	2 x 4 GB
HDD speed	5400 RPM
HDD interface	SATA
Storage media	Hybrid-HDD
Hybrid-HDD cache type	Flash
Total storage capacity	1000 GB
Compatible memory cards	SD, SDHC, SDXC
Number of storage drives installed	1
On-board graphics card ID	0x412
Discrete graphics card model	NVIDIA® GeForce® GT 745A
On-board graphics card model	Intel® HD Graphics 4600
Discrete graphics card memory	2048 GB
Discrete graphics memory type	GDDR3
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.7 GB
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	11.1
On-board graphics card dynamic frequency (max)	1200 MHz
Number of displays supported (on-board graphics)	3
Audio system	DTS Studio Sound
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.0
Top Wi-Fi standard	Wi-Fi 4 (802.11n)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Operating system installed	Windows 8.1
Scalability	1S
Processor ARK ID	80808
Intel TSX-NI version	0.00
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal solution specification	PCG 2013C
Intel® Smart Response Technology	-
Intel Identity Protection Technology version	1.00
Product color	Silver
Country of origin	China
Product type	All-in-One PC
Motherboard chipset	Intel® H97
Total megapixels	1 MP
AC adapter power	350 W
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth (with stand)	577 mm
Width (with stand)	594 mm
Height (with stand)	605 mm
Weight (with stand)	15280 g