For exporting the dump_support log le, the username is images, and the default
password is Huawei12#$.
Procedure
Step 1 On Web Tools, choose Switch > Download Support File, as shown in Figure 4-2.
Figure 4-2 Web Tools home page
Step 2 Select the directory for storing the log le, and click Start.
The log le download starts. If "Support le saved" is displayed in the Status area,
the log le has been successfully exported, See Figure 4-3.
Figure 4-3 Download Support File dialog box
Huawei Servers
Troubleshooting 4 Collecting Information
Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd. 29
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