Huawei E9000 - Page 43

NO TE
The current environment uses IPv4 addresses. You do not need to set the IPv6 address.
Step 4 Run the supportsave command on the CLI to collect logs.
1. Run the following command to save logs to the SFTP server.
FC_SW:admin> supportsave
This command collects RASLOG, TRACE, supportShow, core le, FFDC data
and then transfer them to a FTP/SCP/SFTP server or a USB device.
This operation can take several minutes.
NOTE: supportSave will transfer existing trace dump
le rst, then
automatically generate and transfer latest one. There will be two trace dump
les transferred after this command.
OK to proceed? (yes, y, no, n): [no] y
2. Set the log collection parameters as prompted and start log collection.
– Host IP or Host Name:
species the address for storing logs on the
target device (the SFTP server IP address).
– User Name:
species the username for logging in to the target device
(the SFTP server username).
– Password: species the password for logging in to the target device (the
SFTP server password).
– Protocol:
species the transfer protocol. Set this parameter to sftp.
– Remote Directory:
species the directory for storing log les on the SFTP
server. Create the /support directory in the home directory of the SFTP
server, and set Remote Directory to /support.
(Optional) When "Do you want to continue with CRA (Y/N)" is displayed,
enter n to start collecting logs.
Figure 4-5 Collecting logs
If "SupportSave completed" is displayed, logs are successfully collected.
----End
Huawei Servers
Troubleshooting 4 Collecting Information
Issue 20 (2020-09-25) Copyright © Huawei Technologies Co., Ltd. 34