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1 Introduction
Requesting IBM Service
Follow the actions in the troubleshooting tables in Chapter 5. Most problems
can be easily resolved using these tables. If you are unable to resolve the
problem, you may want to request service from your IBM service team. To
request service on your IBM 6700 Series Thermal Printer in the U.S. or
Canada, call 1-800-IBM-SERV. Service is available from 8 a.m. to 8 p.m.
Eastern time. To request service in other countries, contact your country Call
Center.
You may call for service free of charge during the printer's warranty period.
You can obtain service after the warranty period has expired if you sign a
service contract agreement with an authorized service provider.
You also can obtain service on a billable-per-call basis after the warranty
period has expired. Please have your service contract information and printer
serial number available when you call. The four digit machine type is 6700.
Please enter this number when prompted.
NOTE: Technical support is also available from the IBM Printing Systems
Division home page at: http://www.printers.ibm.com
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