28 | User Guide Payment terminals
11. Backup solution (EOT)
If errors occur in the communication between the terminal and Nets, an elec-
tronic backup solution can be used for BankAxept cards. The terminal prints
out a receipt with a signature line.
Procedure with backup solution (EOT):
• Ask the cardholder to sign the receipt.
• Check the cardholder’s identity.
• Add the security code from the bank card to the receipt – both letters and
numbers (e.g. ABCD 123).
• For purchases with a value of more than NOK 1,500 contact
• Nets’ customer service on +47 08989 to authorise the amount.
• Note the authorisation number in the merchant field on the receipt.
The merchant must keep the receipt with the cardholder’s signature and be
able to produce it, if required.
The amount is transferred to Nets automatically when the terminal is up and
running again. Do not provide cash-back when the backup solution is used.
Backup solution receipt:
******************************
Signature-based payment
MUST BE COMPLETED
******************************
Nets Norway AS
H. Martinsensvei
NO-0978 OSLO
Bax: 1234567-123456
BankAxept 12345678910-3
Expiry: 11/2014
AID: D5780000221010
Service code: 601
05/10/2011 10:14
Sequence no: 901469
Resp.: Y3
Not connected to network
AUTHORISED WITH
SIGNATURE
Amount = 1.00
Bank card
verification code:
---------------------------
Signature:
******************************
CARD CHARGED
******************************
----------- Tear here ------------
Nets Norway AS
H. Martinsensvei
NO-0978 OSLO
Bax: 10139902-125442
BankAxept ******05040-3
AID: D5780000221010
05/10/2011 10:14
Sequence no: 901469
Resp.: Y3
Amount = 1.00
AUTHORISED WITH
SIGNATURE
CUSTOMER COPY
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