User Guide Payment terminals | 45
19. Errors and trobleshooting
Questions Solution
Regarding purchases, reconciliation and backup
solution which are more than 7 days old
Please contact your bank.
Regarding purchases, reconciliation, backup solu-
tion in the past 7 days
Please contact Nets customer service.
Regarding several terminals with the same error Please contact your network provider or shop/chain manager.
Regarding Telenor broadband from Nets Please contact Nets customer service.
To order credit card agreements Please contact the credit card company.
To order automatic reconciliation Please contact Nets customer service.
Error situations Solution
• Not connected to network
• No contact with centre
• I only get backup solutions
General: The terminal cannot establish contact with the net-
work. Restart the terminal by holding down the yellow “Clear”
button and the full stop/comma button simultaneously. Let go
and wait until the terminal starts up (approx. 30 seconds). Try
again.
GPRS: In order for the terminal to be online, the signal strength
with antenna signal must first be displayed at the top of the
display. If the signal or antenna do not show after restarting,
contact the network provider to check coverage and subscrip-
tions/SIM cards or call Nets’ customer service for additional
troubleshooting of the terminal.
Ethernet/Broadband: Check that the Ethernet cable is connect-
ed to the terminal and the network socket in the wall, switch
or router/modem. Contact your network provider to check the
network, or contact Nets’ Customer service for troubleshooting
the terminal.
The terminal freezes. None of the keys work Restart the terminal by holding down the yellow “Clear” button
and the full stop/comma button simultaneously. Let go and wait
until the terminal starts up (approx. 30 seconds). Try again. If the
terminal is still frozen, remove the power cable or battery and
ensure that the display goes dark. Replace the power cable/bat-
tery. If the terminal is still frozen, contact Nets’ customer service.
The terminal stopped working when we were
carrying out a transaction. Did the purchase go
through?
Take a copy of the last transaction (Menu – 5 – 1) to see if the
purchase went through OK. If this is still uncertain, call Nets
customer service.
Problems with the terminal modem Check whether the modem is lit up. Check that all cables are
in the right position on the terminal, in the modem and in the
wall socket. Take out the line and power cables on the modem.
Replace the line in the modem first (the one with a clip). Then re-
place the power cable. Contact Nets customer service if required.
To Next Page
Loading...
