Ingenico Lane3000 - Creating Replacement Cards for a Defective Prepaid Gift Card

32 | User Guide Payment terminals
13.2 Creating replacement cards for a defective prepaid gift card
It is possible to create replacement cards for defective Nets prepaid gift cards. There may be various reasons that a
cardholder requires a new gift card. These may include:
• Demagnetisation
• Defective magnetic strip/card
Available balance
Manual entry of the card number is used to check the outstanding balance on the defective card. The cardholder must
have access to the card number (19 digits) and produce the physical card. Do as follows:
Press MENU.
Main menu
1 Purchase
2 Purchase + C/B
3 Card services
Press numeric key 3
or scroll down to Card Services and press OK.
Card services
6 Reversal
7 Rtn of goods
3 Balance
Press numeric key 3
or scroll down to Balance and press OK.
Awaiting card
Chip up
Press the F4 key (the key at the top right of the terminal).
Enter card no. Enter card number (19 digits) and press OK.
Enter expiry date:
/
Enter card expiry date mm/yy and press OK.
Enter CVV: Press OK.
Available
OK or STOP
Press OK.
Available
Available = 500.00
Available balance will be shown in the display.
When the balance on the defective card is known, a replacement card can be created. See next page.