page 100 innovaphone IP DECT
Appendix B: Troubleshooting
In our experience, some problems occur more frequently than others. These
problems are listed in Table 2 below, which also gives advice on how to solve
them.
Typical problems
Symptom Description Action
The VoIP device does
not respond. Ready,
Link and 100M. LEDs
are permanently on.
The VoIP device
is waiting for a
firmware
download.
• Perform a quick reset by
pressing the Reset
button.
The VoIP device does
not respond. Ready
LED is on, Link LED
flashes irregularly.
The Ethernet
connection is not
working.
• Check the Ethernet
cabling.
The VoIP device does
not respond. Ready
and Link LEDs are on,
100M. LED flashes
during attempted
access.
The VoIP device
has an incorrect
IP address
configured.
• Set the IP parameters
correctly.
In the as-shipped
state, the VoIP device
does not assign an IP
address to the PC.
When the device
is turned on, the
DHCP client is
active.
• Press the Reset button
briefly.
• Have an IP address
assigned to the PC again.
Calls can be
established to a
remote VoIP device,
but no communication
is possible.
The required
bandwidth for
the transfer of
the voice data is
not available.
• Configure a more efficient
voice coding for the
remote VoIP device.
Calls can be set up to a
remote VoIP device,
but no voice
connections can be
established.
The media
channel cannot
be set up, since
the two VoIP
devices do not
have a common
voice encoder.
• Make sure that the
„
exclusive“
check box is
disabled.
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