Appendix
En-98
■ Can’t learn commands from another remote
controller
■ There’s no sound
■ There’s no video
■ The AV controller’s remote controller doesn’t
control my iPod/iPhone
■ The AV controller unexpectedly selects my
iPod/iPhone as the input source
■ iPod/iPhone doesn’t work properly
■ There’s no sound
■ Cannot access to Wi-Fi (Wireless LAN) network
or Sound playback is interrupted and
communication doesn’t work
■ Connection cannot be completed in spite of
pressing WPS button on the Wi-Fi router
■ Appropriate Access Point are not displayed on
the list of Access Points on the setup screen
displayed on the TV
■ Music playback is unavailable on the AV
controller even after successful Bluetooth
connection
When learning commands, make sure that the transmitting
ends of both remote controllers are pointing at each other.
(➔ page 93)
Are you trying to learn from a remote controller that cannot
be used for learning? Some commands cannot be learned,
especially those that contain several instructions.
RI Dock for iPod/iPhone
Make sure your iPod/iPhone is actually playing.
Make sure your iPod/iPhone is properly inserted in the
Dock.
Make sure the AV controller is turned on, the correct input
source is selected, and the volume is turned up.
Make sure the plugs are pushed in all the way.
Try resetting your iPod/iPhone.
Make sure that your iPod/iPhone model’s TV OUT setting
is set to On.
Make sure the correct input is selected on your TV or the
AV controller.
Some versions of the iPod/iPhone do not output video.
Make sure your iPod/iPhone is properly inserted in the
Dock. If your iPod/iPhone is in a case, it may not connect
properly to the Dock. Always remove your iPod/iPhone
from the case before inserting it into the Dock.
The iPod/iPhone cannot be operated while it’s displaying
the Apple logo.
Make sure you’ve selected the right remote mode.
(➔ page 92)
When you use the AV controller’s remote controller, point it
toward your AV controller.
If you still can’t control your iPod/iPhone, start playback by
pressing your iPod/iPhone model’s Play button. Remote
operation should then be possible.
Try resetting your iPod/iPhone.
Depending on your iPod/iPhone, some buttons may not
work as expected.
Always pause iPod/iPhone playback before selecting a
different input source. If playback is not paused, the Direct
Change function may select your iPod/iPhone as the input
source by mistake during the transition between tracks.
Try reconnecting your iPod/iPhone.
Zone 2/3
Audio can be output only when analog, NET, USB or HDMI
(2ch PCM) input source is selected in Zone 2.
Audio can be output only when analog, NET or USB input
source is selected in Zone 3.
Wi-Fi (Wireless LAN) Network
Check the connection of power cords of the AV controller
and Wi-Fi router and the power of Wi-Fi router. Try
restarting the Wi-Fi router.
The setting of SSID and encryption (WEP, etc.) is not
correct. Make the same settings for network and the AV
controller.
Cannot receive radio wave due to a bad connection.
Shorten the distance from wireless LAN access point or
remove obstacles for a good visibility, and try again. Place
the AV controller away from microwave ovens or other
access points.
2.4 GHz band for wireless LAN may not be enough.
Connect the ETHERNET port and router with the Ethernet
cable after selecting “Wired” in “Network Connection”
setting in “Network”. (➔ pages 19, 79)
Place the AV controller away from the devices emitting
electromagnetic waves on the 2.4 GHz band (microwave
ovens, game consoles, etc.). If this does not solve the
problem, stop using other devices which emit
electromagnetic waves.
When other wireless LAN devices are used near the AV
controller, several issues such as interrupted playback and
communication may occur. You can avoid these issues by
changing the channel of your Wi-Fi router. For instructions
on changing channels, see the instruction manual provided
with your Wi-Fi router.
If there is a metallic object near the AV controller, wireless
LAN connection may not be possible as the metal can
effect on the radio wave.
If there is more than one access point in the network,
separate each access point.
It is recommended to place the Wi-Fi router (access point)
and the AV controller in the same room.
The setting on the Wi-Fi router may be switched to manual
setting. Switch it to automatic setting.
Try manual setting. It may work.
If SSID is hidden by the setting (Stealth mode, etc.) or Any
connection is set to off on the Wi-Fi router, the appropriate
SSID is not displayed. Change these settings, and try
again.
Bluetooth
Depending on the characteristics or specifications of your
Bluetooth-enabled device, playback on the AV controller is
not guaranteed.
The audio is not output from the AV controller if audio
volume on the Bluetooth-enabled device is set small.
Change the setting to greater.
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