Troubleshooting the Printer
4-5
4
Printer Operation Problems (continued)
Symptom Possible Causes Solution
Printer is not
communicating, not
printing, or not
printing properly.
Corrupt or incorrect information in
the printer memory.
Reset the memory to return the printer to its default
configuration. For help, see “Using Memory Reset” in
Chapter 6. After you reset the memory, power off the
printer and return the DIP switches to the required
setting. For help, see “Configuring the Serial Port for
Communications” in Chapter 2.
Print Quality Problems
If the labels are not being printed properly, check the following table to locate the
symptom and correct the problem.
Symptom Possible Causes Solution
Blotches printing on
labels.
Dirty printhead. Clean the printhead. For help, see “Cleaning the
Printhead” in Chapter 3.
Dirty media path or rollers. Clean the media path. For help, see “Cleaning the
Media Guides and Media Path” in Chapter 3.
Poor quality label or ribbon stock. Use only Intermec label and ribbon stock to ensure
superior print quality and product performance.
Printing is too light
or too dark.
Incorrect darkness adjust control
setting.
Adjust the control to achieve the best print quality. For
help, see “Adjusting the Print Darkness” in Chapter 5.
Incorrect media sensitivity setting. Change sensitivity setting to match the type of media
you are using (for help, see “Setting the Media
Sensitivity Number” in Chapter 1). If you set the
sensitivity setting correctly, try changing the dark
adjust.
Poor quality label or ribbon stock. Use only Intermec label and ribbon stock to ensure
superior print quality and product performance.
Dirty printhead. Clean the printhead. For help, see “Cleaning the
Printhead” in Chapter 3.
Printing not aligned
on label.
Printer is misfeeding media. Make sure you have correctly installed the media. For
help, see “Loading Media Into the Printer” in Chapter
1.
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