are planned for a later version.
Can a Sonos device be multiple masters or slaves?
Yes. In fact, this is required for dynamic group creation with KNX. Relevant examples can be
found in Chapter 4 – Dynamic group creation.
Does a microSD card have to be inserted in the ise smart connect KNX Sonos?
No. The SD card is optional and enables streaming of the audio files saved on it. More infor-
mation on this can be found in Section 7.8 – Using the microSD card for music playback.
Why doesn't the website work?
Is the software restarting?
After the ETS application program is downloaded, it can take up to 3 minutes until the web-
site is available again. Try to reload the page after a few minutes.
Is Javascript activated, and are cookies allowed?
The playlist website requires Javascript and cookies. Allow the execution of Javascript and
the saving of cookies in the options of your web browser if necessary.
Are you using an up-to-date, supported web browser?
The answer to the next question contains a list of browsers which will always work.
Which web browsers are supported ise smart connect KNX Sonos?
The website was successfully tested with the following browsers in Windows 7:
o Mozilla Firefox 31
o Google Chrome 36
o Internet Explorer 11
What can I do if no playlists can be found or played?
In rare cases, the ise smart connect KNX Sonos may not be able to call up the playlists of your
Sonos devices. This means that the playlist website does not offer playlists for selection. The
selection of playlists also does not work via KNX.
Have a Sonos device known to your ise smart connect KNX Sonos play a playlist with an official
Sonos application. In most cases, the website will be able to offer you all the playlists as ex-
pected after being reloaded. Playing via KNX will now work as well.
We are working on a better solution to this problem which does not require the user to take any
action.
Why does it take a very long time for a radio station to be played via KNX?
With some radio stations, it takes a very long time until a connection with the radio server is es-
tablished. This has nothing to do with the ise smart connect KNX Sonos. You can check this
behaviour with a direct selection of the radio station from the official Sonos application. Should
the radio station not work at all, the URL may be invalid. If available, you can add a valid or up-
dated URL by selecting the Manage
Add Radio Station menu item in the Sonos application.
Are there software updates for my ise smart connect KNX Sonos device?
Available software updates can be found on the firmware website. Please visit www.ise.de for
more information.
Is the website of my ise smart connect KNX Sonos accessible using an ise smart con-
nect Secure?
Yes, these products from ise are compatible with one another.
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