Remark:
In order to use this feature, the installer should have a Serial RS232 to USB
cable converter, so it´s possible to connect the logger directly with any
computer.
9.4 Troubleshooting
Before any tests or procedures are executed, we recommend reading carefully all of the
information described in the ‘Communication Options’ chapter. Also, revise the cable
and components connections (such as SIM, Satellite or Global cards, antennas and
power supplies), as well as the communications settings.
9.5 Internet troubleshooting
In case the data logger´s telemetry is set to INTERNET and it is not working properly,
then the next steps should help identify the issues:
1. Power on the logger and check if the display turns on and its red led (modem) is
blinking;
2. Go to Quick View to check that all sensors show plausible information;
3. Check the communication status in the display´s upper right corner. As soon as
the logger turns on, ‘GSM’ should be shown. After that, GPRS, iNET and ONLINE
should appear respectively. A while later, the logger will show on upper right
corner the coverage bars according to the signal strength;
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