10-14
Troubleshooting > Troubleshooting
The previous image remains
and lightly printed.
― Press the [
System Menu/Counter
] key,
[Adjustment/Maintenance], [Service
Setting], [MC] and increase the
adjustment value. Increase the
adjustment value 1 level at a time from
the current value. If there is no
improvement after the value is
increased by 1 level, increase by 1 level
again. If there is still no improvement,
return the setting to the original value.
―
Cannot send via SMB. Is the network cable connected? Connect the correct network cable
securely.
page 2-6
Have the network settings for the
equipment been configured properly?
Configure the TCP/IP settings properly. page 8-8
Have the folder sharing settings been
configured properly?
Check sharing settings and access
privileges under the folder properties.
―
Has the SMB protocol been set to [On]? Set the SMB protocol setting to [On]. page 5-20
Has [Host Name] been entered
properly?
*1
Check the name of the computer to
which data is being sent.
page 3-20
Has [Path] been entered properly? Check the share name for the shared
folder.
page 3-20
Has [Login User Name] been entered
properly?
*1
*2
Check the domain name and login user
name.
page 3-20
Has the same domain name been used for
[Host Name] and [Login User Name]?
Delete the domain name and backslash
("\") from [Login User Name].
page 3-20
Has [Login Password] been entered
properly?
Check the login password. page 3-20
Have exceptions for Windows Firewall
been configured properly?
Configure exceptions for Windows
Firewall properly.
page 3-26
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Set the equipment, domain server, and
data destination computer to the same
time.
―
Is the screen displaying Send error? Refer to Responding to Send Error
. page 10-23
Cannot send via the e-mail. Is the E-mail send size limit set in the
SMTP server registered on the
machine?
Check the limit value is entered to "E-
mail Size Limit" of [
E-mail
] setting in
Command Center RX and change the
value as necessary.
page 2-44
*1 You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
*2 You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Symptom Checkpoints Corrective Actions
Reference
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