Diagnostic Information 2-13
4022-XXX
Symptom Service Checks
Before entering the service checks:
1. Is the AC power provided at the electrical outlet within specifications for this printer;
either 110 V ac or 220 V ac?
2. Is the ac power cord in good condition; neither frayed nor broken?
3. Is one end of the AC power cord connected to the printer?
4. Is the other end of the AC power cord plugged into a grounded three-prong AC
electrical outlet?
5. Is the printer located in an area where the temperature and humidity are moderate
and stable?
6. Is the printer located in an dust free area?
7. Is the printer located away from water outlets, steamers, electric heaters, volatile
gases, or open flames?
8. Is the printer shielded from direct sunlight?
9. Does the printer have adequate ventilation space around all sides?
10. Is the printer sitting on a level and stable surface?
11. Is the paper stock used as recommended in the Setup Guide?
12. Does the customer use the printer as instructed in the Setup Guide?
13. Are consumables replaced at the recommended intervals?
14. Do you have access to Printer Diagnostics and do you know how to use them?
15. Are all of the printer assemblies in place and are all printer covers and doors firmly
closed?
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