Lexmark W812 - Unfused Image or Image Easily Rubs off of Page Service Check

Diagnostic Information 2-33
4022-XXX
Unfused Image or Image Easily Rubs Off of Page Service
Check
The toner image is not completely fused to the paper.
THE PRINTER DISPLAYS NO ERROR CODE.
4 PAPER PATH INSPECTION - FEED TO REGISTRATION
Generate a Test Print.
Open the Top Cover just before the lead edge of the sheet of
paper reaches the Registration Rolls.
Carefully remove the Toner Cartridge from the printer.
Inspect the sheet of paper.
Is the sheet damaged as it arrives at the Registration
Rolls?
Replace the
Pick Rollers
and Separator
Pads from the
appropriate
tray
Go to step 5
5 PAPER PATH INSPECTION - REGISTRATION
Generate a Test Print.
Open the Top Cover just after the lead edge of the sheet of
paper has passed the Registration Rolls.
Carefully remove the Toner Cartridge from the printer.
Inspect the sheet of paper.
Is the sheet damaged as it leaves the Registration Rolls?
Replace the
Transfer
Guide
Assembly. Go
to “Transfer
Guide
Assembly
Removal” on
page 4-36.
Go to step 6
6 PAPER PATH INSPECTION - DRUM & TRANSFER ROLLER
Generate a Test Print
Open the Top Cover just after the lead edge of the sheet of
paper has passed the Transfer Roller.
Carefully remove the Toner Cartridge from the printer.
Inspect the sheet of paper.
Is the sheet damaged as it leaves the Transfer Roller area?
Replace the
Toner
Cartridge and
the Transfer
Roller. Go to
“Transfer
Roller
Removal” on
page 4-38.
Inspect the
Fuser
Assembly for
debris.
Replace if
necessary.
Step Actions and Questions Yes No
1 PAPER INSPECTION
Inspect the paper loaded in the paper trays.
Is the paper wrinkled, dimpled, or show any sign of having
a high moisture content?
Replace with
dry, newly
opened paper
Go to step 2
2 IMAGE DENSITY INSPECTION
Run a Print Test Page.
Do the images look normal?
Go to step 3 Go to Light
Undertoned
Prints
Step Actions and Questions Yes No