Lexmark W812 - Damaged Prints Service Check

2-32 Service Manual
4022-XXX
Damaged Prints Service Check
The printed page exits the printer either wrinkled, creased, or torn.
THE PRINTER DISPLAYS NO ERROR CODE.
6 The following printer FRUs and areas are associated with this
specific problem. One or more of these FRUs or areas may
have failed partially or completely. If you cannot isolate this
problem using the steps in this service check, replace each
FRU or troubleshoot each area listed below, one at a time, until
you isolate and solve the problem.
• Printhead Assembly - Go to “Printhead Assembly
Removal” on page 4-32.
• Transfer Roller - Go to “Transfer Roller Removal” on
page 4-38.
Step Actions and Questions Yes No
1 PRINTER INTERIOR INSPECTION
Remove the paper trays and the Toner Cartridge.
Thoroughly inspect the interior of the printer, looking for bits of
paper, paper clips, staples, broken printer parts such as sensor
actuators, or anything that might be rubbing against or
catching on the paper as it moves along the paper path.
Is the interior of the printer clear of debris or broken
parts?
Go to step 2 Clean the
printer interior
or replace the
broken printer
parts
2 FEEDER ISOLATION
Feed paper out of each of the available paper feeders.
Is the paper damaged when fed out of only one tray?
Go to step 3 Go to step 4
3 PAPER STACK INSPECTION
Inspect the paper loaded in the paper tray that feeds the
damaged prints.
Is the paper undamaged and is the paper loaded in the
tray properly and are the paper guides correctly
positioned?
Go to step 4 Replace the
paper if it is
damaged or
reload the
paper.
Step Actions and Questions Yes No