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Troubleshooting for Parallel:
Symptom Possible cause Action
No actuators in
movement
Power supply • Check power supply source and
power connections:
Brown +
Blue -
Please be aware that if the
power supply is not properly
connected, you might damage
the actuator
Signal connections • Check parallel communications:
Violet = Communication
Violet cords must be connected
together
White = Signal GND
White cords must be connected
together
Signal required for moving
outwards: + VCC (Red wire)
Signal required for moving
inwards: + VCC (Black wire)
• Check wire connection (Red/
Black) on control unit
• Put power on all actuators at the same time, after everything is
connected. Then wait 10 seconds before signals for moving In/Out are
activated
Actuator(s) cannot lift
full load
Load is higher than specified • Reduce load
• Check for sufficient power
supply current
• Connect actuator via BusLink
one at the time and check
monitoring for each actuator
(reason for last stop)
Short movements
before stops
Actuator NOT connected properly
Violet = Parallel communication
White = Signal GND
• Check wire connection (Violet/
White)
• If OK - Connect actuators via
BusLink one at the time and check
monitoring for each actuator
(reason for last stop)
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