PARTNER Voice Messaging Installation and Programming
Troubleshooting
42
Outside callers hear silence, tones, or ringing during
transfer.
■ See Music On Hold (#602) in the documentation for your communications system.
The system does not transfer calls properly.
1. If this problem occurs when the Automated Attendant Service answers calls, verify that the
menu has been programmed correctly by performing Test 2, earlier in this section. If calls are
not transferred to the correct extension or group in Test 2, reprogram the Selector Code
assignments for the menu.
2. If this problem occurs when the Automated Attendant Service answers calls, verify that the
Automated Attendant Menu Prompt matches the Selector Code programming.
3. If calls are transferred correctly in Test 2, make sure that the caller entered a valid destination.
System does not respond to entered digits.
1. If you are using a speakerphone, turn off the microphone.
2. If this problem occurs when the Automated Attendant Service answers calls, verify that the
menu has been programmed correctly by performing Test 2, earlier in this section. If calls are
not transferred to the correct extension or group in Test 2, reprogram the Selector Code
assignments for the menu.
3. Contact your local telephone company to check for “noise” on the line.
Unanswered transferred calls ring continuously.
■ To ensure that a line does not remain up even after a caller hangs up, verify that your local
telephone company is providing a forward disconnect signal. It is also recommended that you
assign voice mail coverage to all extensions.
The system stops recording while the caller is leaving a
message.
■ The maximum message length of two minutes may have been reached, or the mailbox may be
full. You may be able to reconfigure the voice messaging system size (Release 3.0 or later) to
gain message space.
■ If Automatic Extension Privacy (#304) is not administered and an extension user picks up the
line while the message was being recorded, the voice messaging system drops.
■ The caller’s spoken words may have been interpreted as touch tones that interrupted
recording.
The mailbox is full and messages cannot be deposited in
the mailbox.
■ Remind subscribers to delete old messages from their mailboxes on a regular basis. Also let
callers know that they can press #8 to transfer to another extension.
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