9-4 Rad-8 Signal Extraction Pulse Oximeter Operator’s Manual
9
Service and repair
REPAIR POLICY
Masimo or an authorized Service Department must perform warranty repair and service. Do
not use malfunctioning equipment. Have the device repaired.
WARNING: AN OPERATOR MAY ONLY PERFORM MAINTENANCE PROCEDURES
SPECIFICALLY DESCRIBED IN THIS MANUAL. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL TRAINED IN THE REPAIR OF THIS EQUIPMENT.
Please clean contaminated and/or dirty equipment before returning, following the cleaning
procedure described in Section 9, Cleaning. Make sure
the equipment is fully dry before
packing
.
To return the Rad-8 Pulse Oximeter for service, please follow the Return Procedure.
RETURN PROCEDURE
Please clean contaminated/dirty equipment before returning and make sure it is fully dry
before packing the equipment. Call Masimo at 800-326-4890 and ask for Technical Support.
Ask for an RMA number. Package the equipment securely – in the original shipping
container if possible – and enclose or include the following information and items:
■ A letter describing in detail any difficulties experienced with the Rad-8. Please
include the RMA number in the letter.
■ Warranty information – a copy of the invoice or other applicable documentation must
be included.
■ Purchase order number to cover repair if the device is not under warranty, or for
tracking purposes if it is.
■ Ship-to and bill-to information.
■ Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
■ A certificate stating the Rad-8 has been decontaminated for bloodborne pathogens.
Return the Rad-8 to the following shipping address:
For USA, Canada & Asia Pacific: For Europe:
All other locations:
Masimo Corporation
40 Parker
Irvine, California 92618
Tel: 949-297-7000
FAX: 949-297-7001
Masimo Europe Limited
304 RN6, Le Bois des Cotes 2
69760 Limonest
France
Tel: +33 (0) 472 17 93 70
FAX: +33 (0) 478 35 78 08
Contact your
local Masimo
Representative
service / maintenance