Stork Vitals+ Advanced Use
Masimo Corporation 41 www.masimo.com
2. Remove the Stork Boot and sensor from the baby's foot. After a while, the sensor goes
into stand-by power mode.
3. Close the Stork app.
Troubleshooting
Stork Messages
The following section lists possible messages, the potential cause, and next steps.
Displayed Messages Potential Causes Next Steps
"Difficulty in obtaining a
reading"
Sensor not making good contact.
• Please ensure that sensor is properly
inserted into the Boot and the Boot is
properly placed on the foot.
• If you still experience issues, please
contact Masimo Customer Support. See
Customer Support on page 57.
"Replace your sensor" Sensor is not working. Replace sensor.
"Wireless sensor
disconnected during a
notification"
• Sensor became disconnected
during audible notifications for
including:
• Physiology notification or technical
notification
• Low SpO
2
• Sensor off
• Obstructed battery
• Low battery
• Depleted battery
• Follow the instructions and attempt to
pair the sensor again. See Pairing the
Stork Sensor on page 27.
• If you still experience issues, please
contact Masimo Customer Support. See
Customer Support on page 57.
"No Internet Connection"
• The smart phone is not connected
to a Wi-Fi network.
• The smart phone is not connected
to a cellular network.
Ensure the smart phone is connected to a Wi-
Fi or cellular network.
"Battery low Warning" Sensor battery is low. Charge sensor.
"Depleted Battery" Sensor battery is depleted. Charge sensor.
"Wireless Sensor
Disconnected"
Sensor is not monitoring. Ensure sensor placement steps are
completed and you are obtaining readings.
"Something unexpected
happened. Please try
again later."
System error.
• Try again.
• If you still experience issues, please
contact Masimo Customer Support. See
Customer Support on page 57.
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