Masimo Stork Vitals+ - Troubleshooting Measurements

Stork Vitals+ Advanced Use
Masimo Corporation 43 www.masimo.com
Symptom Potential Causes Next Steps
NO user data is
displayed
• Incorrect user logged into the
app.
• Wi-Fi is not correctly
configured.
• Smart phone settings are
incorrect.
• Sensor is not connected to the
Stork Camera.
• No previous sessions have been
recorded.
• Ensure the correct user is logged into the app.
• Restart app and login to the system.
• Check that the wireless feature is correctly
configured. Refer to the smart phone's Operator's
Manual or Directions For Use.
• Check network settings and availability. May have
to call network provider for further assistance.
• Contact Masimo Customer Support. See Customer
Support on page 57.
Troubleshooting Measurements
The following section lists possible measurement symptoms, potential causes, and next
steps. For more information, see Sa fety Informa tion on page 7.
Symptom Potential Causes Next Steps
Difficulty obtaining a
reading.
• Incorrect placement of sensor
on user.
• Misalignment of sensor
components.
• Low perfusion (blood flow).
• Excessive user motion.
• Excessive ambient or strobing
light.
• Low battery/Stork Camera is
not plugged into AC power
supply.
• Check the placement and alignment of the
sensor on the foot. Re-apply the sensor.
• Allow time for the parameter measurement to
stabilize.
• Check if blood flow to the sensor location is
restricted. Warm the foot where the sensor is
placed.
• Minimize or eliminate motion at the
monitoring location.
• Shield the sensor from excessive or strobing
light.
• Charge/connect to AC power supply
• Replace sensor.
• Contact Masimo Customer Support. See
Customer Support on page 57.
Low SIQ message
displayed
(Low signal quality
confidence).
• Incorrect placement of sensor
on user.
• Misalignment of sensor
components.
• Excessive user motion.
• Low perfusion (blood flow).
• Sensor is damaged or not
functioning.
• Check the placement and alignment of the
sensor on the foot. Re-apply the sensor.
• Minimize or eliminate motion at the
monitoring site.
• Check if blood flow to the sensor location is
restricted. Warm the foot where the sensor is
placed.
• Replace sensor.
• Contact Masimo Customer Support. See
Customer Support on page 57.