Stork Vitals+ Advanced Use
Masimo Corporation 42 www.masimo.com
Troubleshooting Stork
The following section lists possible symptoms, the potential cause, and next steps.
Symptom Potential Causes Next Steps
Stork app does not
communicate with
Stork Camera
• Stork Camera is not powered
on.
• Smart phone is not in close
proximity to Stork Camera.
• Bluetooth on the smart phone
is not turned on and/or not
correctly configured.
• Smart phone does not support
Bluetooth Low Energy (BLE).
• Check that Stork Camera is plugged into the AC
power supply.
• Ensure the smart phone is in close proximity with
Stork Camera.
• Ensure Bluetooth on the smart phone is turned on.
• Check smart phone compatibility. See
Specifications on page 44.
• Update the smart phone software. Refer to the
smart phone's Operator's Manual or Directions For
Use.
• Contact Masimo Customer Support. See Customer
Support on page 57.
Stork Camera does
not connect to Wi-
Fi or Masimo Cloud
• Stork Camera is not connected
to power.
• Incorrect Wi-Fi network
selected.
• Incorrect Wi-Fi password is
entered.
• Wi-Fi network is not correctly
configured.
• Masimo Cloud may be down.
• Ensure Stork Camera is plugged in to a working
power outlet and not to an outlet controlled by a
dimmer or switch.
• Ensure smart phone is connected to correct Wi-Fi
network. See Stork Camera Setup on page 23.
• Ensure correct Wi-Fi network is selected. See
Stork Camera Setup on page 23.
• Ensure correct Wi-Fi password is entered. See
Stork Camera Setup on page 23.
• Check that the wireless features are correctly
configured. Refer to the smart phone's Operator's
Manual or Directions For Use.
• Check network settings and availability. You may
need to call network provider for further
assistance.
• Contact Masimo Customer Support. See Customer
Support on page 57.
Stork Sensor does
not pair with Stork
Camera
• Stork Camera is not connected
to power.
• Sensor is not inserted into
boot.
• Sensor is not in close proximity
with Stork Camera during
pairing.
• Incorrect user logged into the
app.
• Stork Camera has been
registered with another
account.
• Depleted sensor battery.
• Ensure Stork Camera is plugged in to a working
power outlet and not to an outlet controlled by a
dimmer or switch.
• Ensure the sensor is firmly inserted into the boot.
See Attaching the Stork Sensor to the Boot on
page 28.
• Ensure the sensor is in close proximity with Stork
Camera during pairing.
• Ensure correct user is logged into the app.
• Contact Masimo Customer Support. See Customer
Support on page 57.
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