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Section 16: Diagnostics and Troubleshooting
16.1 General Diagnostics
Ref #: [04]
The diagnostics function is designed to help you track down any
problems with the installed modules.
If there is no problem the keypad will display ’PC40X0 System No
Faults Found’.
If there is a problem, the keypad will display ’Error... Module’.
This message will be accompanied by either ’E’ ’T’ or ’LV’ fol
-
lowed by a number. The number represents the module (see list
below). The letters represent the following:
• E = communications error. The main panel has lost communica-
tions with the module.
• T = tamper. The tamper zone on the module has been activated.
• LV = low voltage. The module is not receiving enough voltage
from the Combus.
Below is a list of the indicated numbers and which modules they
represent.
Indicated # Module #
1-8 For Future Use
9-24 LCD45XX - #1-16
25-28 PC440X - #1-3
29-44 PC41XX - #1-16
45-53 PC4216 - #1-9
54-69 PC4204/PC4204CX - #1-16
70 Not used
71 ESCORT4580
72-87 PC4820 - #1-16
88 PC4701
89-92 PC4702 #1-4
93 PC4936
94-109 PC4850 #1-16
110 Alt. Comms
16.2 Restoring Factory Default Programming
These options are only available during the first 10 minutes after
power up. To access these sections, disconnect then reconnect the
AC and battery power. Then, enter [*] [8] [Installer’s Code], fol
-
lowed by reference number [0402] to default the main panel, or
[0403] to default the ESCORT4580 (if installed).
Factory Default (Software)
Ref #: [0402]
Once this selection has been made, the keypad will read ’Confirm
Default Press *’. Press the [*] key to confirm the operation. To
cancel the default, press the [#] key.
Once the [*] key is pressed, the programming keypad will display
the message ’Power System Down and Restart’. Remove the bat
-
tery and AC connections to the control panel. This will erase all
programming and reset the system to its factory default settings.
All modules will have to be re-enrolled.
When using AML devices, the AML Key will return to [00] upon
resetting the panel’s software.
Default ESCORT4580 (if installed)
Ref #: [0403]
Once this selection has been made, the keypad will read ’Confirm
Default Press *’. Press the [*] key to confirm the operation. To
cancel the default, press the [#] key.
Once the [*] key is pressed, the programming keypad will display
the message ’Resetting 4580 Module’. Once the default is com
-
plete, the keypad will display ’4580 Default is Complete’. The
ESCORT4580 module will be reset to its factory default settings.
16.3 Hardware Reset
If the installer’s code is lost inadvertently, the only way to repro-
gram the system is to perform a hardware reset.
NOTE: If the Installer’s Lockout feature is enabled, there is no way to
reprogram the system without entering the correct installer’s code.
Panels returned to the manufacturer with this feature enabled and
exhibiting no other problems will be subject to an additional service
charge.
NOTE: Delete any enrolled AML zones from the system before per-
forming a Hardware Reset.
To reset the panel to its factory default settings, perform the fol-
lowing:
1. Power the system down by removing both the AC connections
and the battery power to the control panel.
2. Short the Z1 and PGM1 terminals on the control panel. Noth-
ing else should be connected to Z1 or to the PGM terminals.
3. Restore power to the control panel. Wait for 20 seconds.
4. Power down the panel by removing both the AC and battery
connections.
5. Remove the short between the Z1 and PGM1 terminals. The
system will have reloaded all factory default settings. All mod
-
ules will have to be enrolled again. The event buffer is the only
part of the system’s memory that will not be restored.
6. Power up the panel. Connect the battery first, then the AC.
16.4 Viewing Trouble Conditions
The alarm control panel continuously monitors a number of possi-
ble trouble conditions. If one of these conditions occurs, the key-
pad Trouble light will turn on and a beeping sound will be heard
every 10 seconds. Press the [#] key to silence the keypad. The
Trouble light will stay on until the trouble is cleared.
If the Audible AC Tbl option is turned on (ref # [000200]), key-
pads will sound trouble beeps at the end of the AC Fail Delay (see
10.9 ”Transmission Delay’) when the panel loses AC power. If
the option is turned off, keypads will not sound trouble beeps
when the panel loses AC power. The option is off by default.
If the Latch Troubles option is turned on (ref # [000200]), when-
ever any panel or module AC or battery trouble occurs, the panel
will not restore the trouble until it has been viewed using the
[*][2] trouble display. The trouble will not be restored until it has
been viewed, even if the cause of the trouble has been physically
restored. If the option is turned off, the panel will restore these
troubles as soon as the trouble condition is physically restored.
The option is off by default.
Trouble conditions can be transmitted to the central station, if pro-
grammed (see 12.7 ”Reporting Codes’).
To view trouble conditions, press the [*] key then [2]. The keypad
display will indicate the trouble. All possible trouble displays and
a description of each are listed below.
Display Trouble Condition
Battery Trouble The battery connected to the control panel is low.
AC Trouble There is a power failure (keypad will be silent).
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