Troubleshooting Tips
Memotec Inc. 6-3
6.2 Symptoms, Issues and Solutions
Symptom Possible Issue Solution
Unit does not start, with:
POWER LED off
STATUS LED off
ALARM LED off
No power to unit
Make sure the power cord is
properly plugged into the
power inlet on the unit, and
the power outlet on the wall.
Check power cord and
replace immediately if
damaged.
Make sure the power outlet
has power.
Unit does not start, with:
POWER LED amber
STATUS LED any state
ALARM LED any state
Unit may be faulty
Contact Technical Support for
assistance (see “Technical
Support” on page 1-11).
Unit starts, with:
POWER LED green
STATUS LED any state
ALARM LED red
A software reset occurred
Enter
DA at the console
command line to view the
alarms.
If a
soft start (rst) alarm has
been logged with the notation
M=xx A=xx D=xx, enter ER
to dump the Exit Record.
Send to Technical Support.
Enter
CE (Clear ERR/DIAG
LED) to turn the
ALARM LED
off.
Unit starts, with an
alarm message of the
type:
An error has occurred
(0x00100000
0xC0000002), please
call technical support.
A hardware error occurred
Enter
DA at the console
command line to view the
alarms.
Contact Technical Support
and provide alarm codes.
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