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Chapter5 Troubleshooting
An error due to an excessive current of
the X motor was detected.
• Turn the main power off once and turn it
back on after some time.
• If it is displaying again, contact your local
distributor, our sales office or our call center.
An error due to an excessive current of
the Y motor was detected.
The media jam occurs.
• Remove the media and reset it.
• When using Plus series:
After a media jam occurs and printing stops,
the head automatically returns to the station.
After that, the following message is dis-
played.
“Media jam occurred. Operation stopped.
Media jam cause damage to the head.
Please reset the media.”
An error occurred in the control position.
• Turn the main power off once and turn it
back on after some time.
• If it is displaying again, contact your local
distributor, our sales office or our call center.
Y-origin could not be detected.
Abnormal linear scale.
The media width could not be correctly
read.
• Check the media set position. ( P.2-4)
• Clean the media sensor. ( P.4-3)
• Turn the main power OFF, wait a while, and
then turn it ON again.
The media is set outside the proper
area.
• Check the media set position. ( P.2-5)
Pump sensor detection error
• Turn the main power OFF, wait a while, and
then turn it ON again.If the same error mes-
sage appears, contact your local distributor,
our sales office or our call center.
Ink end (cannot be used, can only be
used when cleaning with the 4-color ink
set)
• Replace with new ink.
The ink cartridge ink IC chip cannot be
correctly read.
• Make sure that the cartridge is correctly
inserted.
• Reinsert the cartridge.
• Turn the main power OFF, wait a while, and
then turn it ON again.If the same error mes-
sage appears, contact your local distributor,
our sales office or our call center.
There is a slot in which the cartridge has
not been inserted more than a certain
time.
• Set a cartridge.
A problem has occurred in the ink car-
tridge ink IC chip information.
The used count has exceeded the pre-
scribed value.
• Make sure there is no nozzle clogging
(especially for the white ink).
Remaining ink is 0 in the cartridge (ink
end/ only when the 4-color ink set is
used)?
• Replace with new ink.
Message Cause Solution
ERROR 529
LEnc.Count HPC[____]
ERROR 52a
LEnc.Count HDC[____]
ERROR 52c
MEDIA WIDTH SENSOR
ERROR 516
MEDIA SET POSITION R
ERROR 528
PUMP MOTOR SENSOR
ERROR 627
RE-INSERT CARTRIDGE
ERROR 628
WRONG INK CARTRIDGE