Mocet M62 - 7 Troubleshooting

M62 Professional IP Deskphone Administrator’s Manual
- 82 -
7. Troubleshooting
Symptom Check & Remedy
No operation
 Check if the power adapter is properly connected.
 Check if the Ethernet cable is properly connected.
 If applicable, check if the PoE (Power over Ethernet)
switch behind the IP phone is set to the right position.
No dial tone
 Check if the handset cord is properly connected.
 Check if the power adapter is properly connected.
Check network
connection shown
on LCD
 Check if the Ethernet cable is properly connected.
Cannot make call
 Check the status of your SIP registration or contact
your supplier or ITSP for more information or
assistance.
IP phone cannot
receive any phone
call
 Check if the Ethernet cable is properly connected
 Check the status of your SIP registration or contact
your supplier or ITSP for more information or
assistance.
Cannot connect to
the configuration
website of the IP
phone
 Check if the Ethernet cable is properly connected.
 Check the IP address of the IP phone.
 Check if your firewall/NAT settings are correct.