Moneris Core Wireless Move/5000

Questions and Answers

C
Corey SmithAug 3, 2025
Why Moneris Payment Terminal cannot connect to host?
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  joshua97Aug 3, 2025
  The Moneris Payment Terminal cannot connect to the host because it cannot establish a connection to the Moneris host or cloud. If using a 4G connection: Clear the error message, check the battery, confirm the terminal is connected to a 4G/3G network and that the signal strength is at least 2 bars, and restart the terminal. If using a Wi-Fi connection: Clear the error message, check the battery, ensure the Wi-Fi network is working, check the Wi-Fi setup on your terminal, ensure the terminal is within range of the wireless router, and restart the terminal.
D
daniellefergusonAug 8, 2025
What to do if Moneris Payment Terminal says 'Sorry, we're unable to close your batch'?
- R
  Rachel FosterAug 8, 2025
  If your Moneris Payment Terminal displays the message 'Sorry, we're unable to close your batch', it means the terminal was unable to reach the Moneris host. Try closing the batch later. If the error message reappears, refer to the troubleshooting steps for the 'Cannot connect to host' error.
S
Sally WrightAug 14, 2025
What to do if Moneris Core Wireless Move/5000 says 'Sorry, we're unable to obtain your totals'?
- D
  davidrobertsAug 14, 2025
  If your Moneris Payment Terminal displays the message 'Sorry, we're unable to obtain your totals', it means the terminal was unable to reach the Moneris host. Try closing the batch or generating the report later. If the error message reappears, refer to the troubleshooting steps for the 'Cannot connect to host' error.
B
Brent OnealAug 18, 2025
What to do if Moneris Core Wireless Move/5000 Payment Terminal says 'Sorry, we're unable to obtain your Clerk list'?
- N
  Nathan WrightAug 18, 2025
  If your Moneris Payment Terminal displays the message 'Sorry, we're unable to obtain your Clerk list', it means the terminal was unable to reach the Moneris host. Try generating the report later. If the error message reappears, refer to the troubleshooting steps for the 'Cannot connect to host' error.
A
Angelica CookAug 23, 2025
What to do if Moneris Payment Terminal says 'There were no clerks found based on your criteria'?
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  Eric EricksonAug 23, 2025
  If your Moneris Payment Terminal displays the message 'There were no clerks found based on your criteria', select another clerk ID or select all clerks to complete the operation.
E
Elizabeth TaylorAug 28, 2025
Why Moneris Core Wireless Move/5000 does not allow to manually enter card numbers?
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  David TownsendAug 28, 2025
  The option to manually key in the card number is not available for card present (face-to-face) transactions. If tapping, inserting, and swiping the card all fail, ask the customer for another card or other form of payment. If the customer is not present at your business location (for example, Internet orders, telephone orders), you can perform a card-not-present transaction.

Summary

Setting Up Your Terminal

Terminal Hardware Setup

Guide for setting up the physical terminal hardware.

Terminal Software and Wi-Fi Setup

Guide for setting up terminal software and Wi-Fi communications.

Moneris Core Wireless Move;5000 Terminal Overview

Terminal Keys and Hardware

Navigation and Control Keys

Details on keys for menu, cancel, delete, and accept functions.

Input and Output Components

Describes keypad, card readers, printer, and display.

Navigating the Terminal

On-screen Buttons Overview

Details common on-screen icons and their functions.

Touch Screen Interaction

How to use the touch screen for navigation and input.

Accessing the Main Menu

Moneris Core Terminal Main Menu Functions

Transaction Processing Options

Access to purchase, refund, void, pre-authorization, and completion functions.

Reporting and Configuration

Access to reports, settings, software updates, and quick setup.

Terminal Management Utilities

Functions like screen lock, end of day, power off, and language settings.

Security Prompts Overview

Locking and Unlocking the Screen

Procedure to Lock Screen

Steps to secure the terminal screen with a lock code.

Procedure to Unlock Screen

Methods for regaining access to the terminal screen.

Wireless Communication Options

Dual vs. Wi-Fi Only Terminals

Explains the two terminal variations and their communication methods.

Network Status and Signal Indicators

Understanding Network Icons

Explains network status and signal strength icons.

Battery Management and Usage

Charging and Status Indicators

How to charge and interpret battery status icons.

Powering On and Stand-by Mode

Procedures for turning on and managing stand-by mode.

Powering Off the Terminal

Terminal Power Off Procedures

Step-by-step guide to turn off the terminal.

Card Entry Options

Chip Card Insertion

Process for using chip cards for transactions.

Contactless Card Payments

Process for wireless payments using NFC.

Magnetic Stripe Card Swiping

Process for swiping cards with magnetic stripes.

Transaction Processing Guidelines

General Transaction Rules

General rules for processing financial transactions.

Offline Purchase Processing (SAF)

Using Store and Forward (SAF) when internet is down.

SAF Purchase Notifications

Warnings and steps for SAF transactions.

Processing Debit;Credit Purchases

Step-by-Step Purchase Process

Detailed steps for debit/credit purchases.

Handling Partially Approved Purchases

Managing purchases with pre-paid cards.

Balance Inquiry on Pre-paid Cards

Refund Debit;Credit Transactions

Voiding Transactions

Voiding the Last Transaction

Cancelling the most recent completed transaction.

Searching for Transactions to Void

Finding and voiding specific transactions.

Pre-Authorization Transactions

Completing Pre-Authorized Transactions

Merchant Prompts During Transactions

Prompts for Purchase and Pre-authorization

Prompts seen by merchants during financial transactions.

Prompts for Refunds and Voids

Prompts for merchants during refund and void processes.

Customer Prompts During Transactions

Prompts for Purchase and Pre-authorization

Prompts customers see during purchase transactions.

Prompts for Refunds and Voids

Prompts customers see during refund and void transactions.

Additional Customer Prompts

Cashback and Surcharge Options

Prompts for cashback and surcharge decisions.

Account, Currency, and PIN Entry

Prompts for account type, currency, and PIN.

Customer Prompts During Refunds

Receipt Options and Terminal Return

Customer choices for receipts and returning the terminal.

Refund Specific Prompts

Customer prompts specific to refund transactions.

Customer Prompts for Various Transactions

Cashback, Surcharge, and Currency Choices

Prompts for cashback, surcharges, and currency selection.

PIN Entry and Account Selection

Prompts for entering PIN and selecting accounts.

Transaction Completion Prompts

Processing, Approval, and Receipt Prompts

Messages during transaction processing, approval, and receipt selection.

Refund Specific Prompts

Customer prompts related to refund transactions.

Void Transaction Prompts

Customer Prompts for Voiding

Prompts customers see when voiding transactions.

Receipt Processing and Handling

Transaction Receipt Options

How to handle customer and merchant receipts.

Customer and Merchant Copy Details

Specifics for customer and merchant receipt copies.

Reprinting Receipts

Reprinting the Last Transaction Receipt

Reprinting the most recent customer and merchant receipt.

Reprinting Previous Transactions

Searching and reprinting older receipts.

Receipt Examples and Masking

Understanding Receipt Layouts

Examples of original and partial approval receipts.

Card Number Masking Explanation

How card numbers are masked for security.

Generating Transaction Reports

Merchant Direct Reporting Access

Viewing reports via the online Merchant Direct portal.

Types of Transaction Reports

Overview of available transaction reports like clerk totals.

Specific Transaction Reports

Terminal Totals and Details Reports

Generating reports for batch totals and transaction details.

Pre-Authorization and Tip Totals Reports

Generating reports for pre-authorizations and tips.

Terminal Settings Reports

Basic and Enhanced Terminal Reports

Reports on terminal information and settings.

End of Day Batch Closing

System vs. Merchant Batch Close

Explains automatic vs. manual batch closing.

Troubleshooting Terminal Issues

Resolving Error Messages

Solutions for common error messages displayed on the terminal.

Equipment and Other Terminal Issues

Equipment Functionality Problems

Solutions for terminal hardware issues like printing.

Non-Error Operational Issues

Solutions for issues like manual card entry failure.

Merchant Support and Assistance

Online Resources and Documentation

Links to guides, manuals, and support resources.

Contacting Customer Support

Information for phone and online support channels.

Moneris Core Wireless Move/5000 Specifications

General

Brand	Moneris
Model	Core Wireless Move/5000
Category	Payment Terminal
Language	English

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Moneris Core Wireless Move/5000 - User Manual

Table of Contents

Questions and Answers

Summary

Setting Up Your Terminal

Terminal Hardware Setup

Terminal Software and Wi-Fi Setup

Moneris Core Wireless Move;5000 Terminal Overview

Terminal Keys and Hardware

Navigation and Control Keys

Input and Output Components

Navigating the Terminal

On-screen Buttons Overview

Touch Screen Interaction

Accessing the Main Menu

Moneris Core Terminal Main Menu Functions

Transaction Processing Options

Reporting and Configuration

Terminal Management Utilities

Security Prompts Overview

Locking and Unlocking the Screen

Procedure to Lock Screen

Procedure to Unlock Screen

Wireless Communication Options

Dual vs. Wi-Fi Only Terminals

Network Status and Signal Indicators

Understanding Network Icons

Battery Management and Usage

Charging and Status Indicators

Powering On and Stand-by Mode

Powering Off the Terminal

Terminal Power Off Procedures

Card Entry Options

Chip Card Insertion

Contactless Card Payments

Magnetic Stripe Card Swiping

Transaction Processing Guidelines

General Transaction Rules

Offline Purchase Processing (SAF)

SAF Purchase Notifications

Processing Debit;Credit Purchases

Step-by-Step Purchase Process

Handling Partially Approved Purchases

Balance Inquiry on Pre-paid Cards

Refund Debit;Credit Transactions

Voiding Transactions

Voiding the Last Transaction

Searching for Transactions to Void

Pre-Authorization Transactions

Completing Pre-Authorized Transactions

Merchant Prompts During Transactions

Prompts for Purchase and Pre-authorization

Prompts for Refunds and Voids

Customer Prompts During Transactions

Prompts for Purchase and Pre-authorization

Prompts for Refunds and Voids

Additional Customer Prompts

Cashback and Surcharge Options

Account, Currency, and PIN Entry

Customer Prompts During Refunds

Receipt Options and Terminal Return

Refund Specific Prompts

Customer Prompts for Various Transactions

Cashback, Surcharge, and Currency Choices

PIN Entry and Account Selection

Transaction Completion Prompts

Processing, Approval, and Receipt Prompts

Refund Specific Prompts

Void Transaction Prompts

Customer Prompts for Voiding

Receipt Processing and Handling

Transaction Receipt Options

Customer and Merchant Copy Details

Reprinting Receipts

Reprinting the Last Transaction Receipt

Reprinting Previous Transactions

Receipt Examples and Masking

Understanding Receipt Layouts

Card Number Masking Explanation

Generating Transaction Reports