Moneris Core Wireless Move/5000 - Voiding Transactions; Voiding the Last Transaction; Searching for Transactions to Void

Moneris Core® Move/5000: Using Your Terminal 19
Refund - debit/credit
A refund credits a customer's account. You can refund the whole amount of a purchase transaction or a portion
of the amount.
1. From the Main menu, tap Transactions, then tap Refund.
 Respond to any security prompts (refer to page 9) that appear.
The Refund screen appears.
2. Key in the amount of the refund and tap OK.
 Respond to any merchant prompts (refer to page 24) that appear. The terminal may ask for an invoice
number and other information.
The terminal prompts you to “Enter the authorization number of the transaction that is to be refunded”.
3. Key in the 6-digit authorization number found on the Purchase receipt, and tap OK. See the original receipt
example on page 31.
 If you do not have the receipt or the authorization number, simply tap OK to continue without entering
a value.
4. Pass the terminal to your customer so they can respond to the customer prompts.
The “Tap, insert or swipe” prompt appears, showing the total refund and the cards you accept.
5. The customer enters their card on the terminal. Depending on the type of card, they can tap, insert, or
swipe it.
 The customer responds to any customer prompts (refer to page 27).
The “Processing your request” message appears.
6. Once the transaction is approved, the “How would you like your receipt?” prompt appears, showing the
customer the available options for receiving a receipt: 1 Email, 2 Text, 3 Print, and 4 None.
7. The customer selects a receipt format (or no receipt) by tapping one of the options on screen or by pressing
the corresponding number on the keypad.
The “Transaction Complete/Please pass terminal back to clerk” prompt appears.
8. The customer passes the terminal back to you. Press the green key to continue, if needed.
9. When “Transaction Approved” appears, tap OK.
10. Process any printed receipts (refer to page 29).
Note: A customer signature is always required for UnionPay transactions; therefore the merchant copy of
the receipt is always printed. Ask the customer to sign the merchant copy of the receipt.