Moneris Core Wireless Move/5000 - Customer Prompts During Refunds; Receipt Options and Terminal Return; Refund Specific Prompts

Moneris Core® Move/5000: Using Your Terminal 25
Customer prompts
If the “Please pass the terminal to your customer” prompt appears, pass the terminal to your customer so they
can respond to their prompts.
This table shows, in order of appearance, the prompts that a customer would see on the terminal during a
financial transaction. The prompts will depend on the transaction being processed and on the features you have
enabled.
Purchase and Pre-authorization
Customer prompt
Customer action
Would you like to leave
a tip?
This screen appears when the tip feature is turned on.
There are 4 possible tip options the customer can choose, depending on how
you have set up tip entry (refer to Tip Settings in the Move/5000 Setting up
Your Software guide at moneris.com/support-move5000).
 Pre-set tip percentages. For example, 15%, 20%, 25%. Customer taps the
desired percentage.
 No tip. Customer taps No Tip on screen or presses 1 on the keypad.
 Tip as a specific dollar amount. The customer taps $ on screen or
presses 2 on the keypad, then enters the tip amount in dollars and cents.
 Tip as a specific percentage amount. The customer taps % on screen or
presses 3 on the keypad, then enters the tip amount as a percentage.
Ready to pay?
Tap, insert or swipe
The customer taps, inserts, or swipes their card. The customer may also tap
their mobile device (a smartphone, for example) or other mobile format.
Which language would
you like to proceed in?
Dans quelle langue
souhaitez-vous
continuer?
This screen appears after the customer enters their credit or debit card on
the terminal.
The customer taps 1 English or 2 Français on screen, or presses the
corresponding number on the keypad.
The language they select will be used on screen for the rest of the customer
prompts and on the customer copy of the receipt.
If the language code on the card is not readable, or the language code is
neither English nor French, the terminal will display the customer prompts in
the same language as the merchant prompts.
Which application
would you like to use?
This screen appears for chip cards when more than one card is available on
the chip. Each card is considered an application.
a. The customer taps one of the applications from the list of available
applications.
The Confirm application screen appears with two options, No and OK.
b. The customer responds to the confirmation screen.
 To proceed with the selected application, the customer taps OK.
 To return to the list of applications, the customer taps No.