Moneris Core® Move/5000: Using Your Terminal 16
Processing purchase transactions when your Internet connection is
down
If your Internet connection is down, you can still process some credit card purchase transactions on your
terminal using an optional feature called Store and Forward (SAF). Store and Forward processing allows you to
continue to accept purchase transactions even when the terminal is unable to connect to the Moneris host. SAF
purchases are stored securely on the terminal and are automatically forwarded to Moneris once the host
connection is available.
To request Store and Forward, contact Moneris in order to understand the risks and restrictions around this
feature. Carefully review the statement below before requesting and using SAF.
Notification before performing a SAF purchase transaction
The steps for performing a SAF purchase are the same as a regular credit purchase, with two additional steps.
The terminal will prompt you before performing a SAF transaction. At the prompt, you can cancel the
transaction or proceed. Before deciding to proceed with performing the SAF transaction, Moneris advises you to
exercise caution in considering the customer’s credit card, the customer’s behavior, and the transaction amount,
among other factors in order to identify and minimize potential fraud. If you decide to proceed, you must enter
your user ID and passcode each time you perform a SAF purchase.
To view the terminal prompt associated with the SAF feature, go to Merchant prompts (“Your terminal is
currently offline! You can…”) on page 23.
Please note that Store and Forward is an optional feature which will allow you to process
transactions which are not authorized by the issuing bank at the time you submit the transaction
for acceptance by the bank. For that reason, SAF carries increased risks and if you enable the
feature you will be agreeing to assume these risks, including that you may not receive settlement
funds for some of these transactions because the cards may not have sufficient funds available,
the cards may be blocked, stolen or fraudulently used, the stored transactions data on the
terminals may be lost or damaged, you may exceed the capacity of the terminals to store
transactions, etc. Additionally, many safety features cannot be used for such transactions and this
increases the risk of chargebacks with limited or no remedies available for the merchant, even if
chip and PIN are used. You should only use store and forward if you are prepared to assume these
risks and you are allowed to do so by the Card Brand Rules and Regulations. It is your responsibility
to monitor how your terminals are used and you are fully liable for all transactions processed using
store and forward.
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