Moneris Core Wireless Move/5000 - Customer Prompts During Transactions; Prompts for Purchase and Pre-authorization; Prompts for Refunds and Voids

Moneris Core® Move/5000: Using Your Terminal 23
Merchant prompts
For security related screens, including clerk ID, refer to Security prompts on page 9.
Purchase and pre-authorization
This table shows, in order of appearance, the merchant prompts that you would see on the terminal during a
financial transaction if the applicable feature is enabled. Only some of the prompts will appear for any single
transaction.
Merchant prompt
Merchant action
Your terminal is
currently offline!
You can cancel this
transaction or press
OK to proceed and we
will store the details
and send the
transaction once the
terminal is online
This prompt appears if your account is set up for store and forward (SAF)
processing and if your terminal is unable to connect to the Moneris host. For
more information, go to Processing transactions when your Internet
connection is down on page 16.
 Tap Cancel to cancel the transaction. You will need to re-establish a
connection to Moneris in order to process transactions. Go to “Cannot
connect to host” in the Troubleshooting section on page 39.
 Tap OK to proceed with SAF processing. If the transaction is eligible for
SAF, the terminal will store it and then send it to Moneris once the
connection is restored.
Please enter invoice
number, if applicable.
This prompt appears if your terminal is set up to ask for an invoice number.
 To enter a numeric invoice number, use the number keys on the
terminal's keypad.
 To enter an alphanumeric invoice number, tap the invoice number field. A
virtual keyboard appears. Use the virtual keyboard to enter the number
and letters, then tap the Enter icon.
 To bypass the invoice prompt, simply tap OK without entering a value.
Please pass the
terminal to your
customer
Pass the terminal to your customer so they can respond to the customer
prompts.
Amount due $NN.NN
Tender type?
This screen appears during a partial approval transaction where the customer
used a pre-paid card to pay for a portion of the total amount. The terminal
prompts you to ask the customer for their next form of payment to complete
the purchase.
 If the customer offers another card, tap Cards.
 If the customer offers cash, tap Cash.
 If the customer is unable to pay, tap Cancel to cancel the transaction.
Please pass terminal
back to the clerk
You may see this prompt when the customer passes the terminal back to you.
Press the green key to continue.