The terminal cannot establish a connection to the Moneris host or cloud.
For a 4G connection, follow these steps:
1. Tap OK or press the green key to clear the error message.
2. Check the battery charge level and charge the battery if needed.
Refer to Battery use on page 12.
3. Confirm that your terminal is connected to a 4G/3G network by
checking for the presence of the 4G/3G icon in the status bar. See
Network status indicator on page 11 for instructions.
4. Check the signal strength (number of bars) of the connection. You
need at least 2 bars to communicate with Moneris. Refer to Signal
strength indicator on page 11.
5. Restart terminal. Refer to the Power off and Power on instructions on
pages 12-13.
For a Wi-Fi connection, follow these steps:
1. Tap OK or press the green key to clear the error message.
2. Check the battery charge level and charge the battery if needed.
Refer to Battery use on page 12.
3. Ensure that your Wi-Fi network is working. Contact your Internet
Service Provider or your network helpdesk as needed.
4. Check the Wi-Fi setup on your terminal. Ensure the terminal is
connected to the desired network using the correct configuration (for
example, static IP vs. dynamic IP, manual DNS vs. auto DNS). If
needed, refer to the Moneris Core® Move/5000 : Setting up Your
Software guide available at moneris.com/support-move5000.
5. Ensure that your terminal is within range of your wireless router or
other network equipment.
6. Restart your terminal. Refer to the “Power off” and “Power on”
instructions on pages 12 to 13.
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