Moneris Core Wireless Move/5000 - Balance Inquiry on Pre-paid Cards

Moneris Core® Move/5000: Using Your Terminal 17
Purchase - debit/credit
Follow these steps to process a Purchase transaction when the customer pays with a debit or credit card.
1. Start at the Purchase - Enter amount screen. This is the terminal's default screen.
 Respond to any security prompts (refer to page 9) that appear.
 If your terminal is at a different screen, go to the Main menu, tap Transactions, then tap Purchase.
2. Key in the amount of the purchase and tap OK.
 Respond to any merchant prompts (refer to page 23) that appear. The terminal may ask for an invoice
number and other information.
3. When prompted, pass the terminal to your customer so they can respond to the customer prompts.
 If tip entry is turned on, the customer enters a tip (or no tip).
The “Tap, insert or swipe” prompt appears, showing the final total and the cards you accept.
4. The customer enters their card on the terminal. Depending on the type of card, they can tap, insert, or
swipe it.
 The customer responds to any additional customer prompts, including prompts related to cashback,
foreign exchange, and PIN entry among others (refer to page 25).
The “Processing your request” message appears.
5. Once the transaction is approved, the “How would you like your receipt?” prompt appears, showing the
customer the available options for receiving a receipt: 1 Email, 2 Text, 3 Print, and 4 None.
Note: You can choose which receipt options customers will see (refer to Receipt Settings in the Move/5000
Setting up Your Software guide at moneris.com/support-move5000.)
6. The customer selects a receipt format (or no receipt) by tapping one of the options on screen or by pressing
the corresponding number on the keypad.
The “Transaction Complete/Please pass terminal back to clerk” prompt appears.
7. The customer passes the terminal back to you. Press the green key to continue, if needed.
8. When “Transaction Approved” appears, tap OK.
9. Process any printed receipts (refer to page 29).
Note: A customer signature is always required for UnionPay® transactions, so the merchant copy of the receipt
is always printed. Ask the customer to sign the merchant copy of the receipt.
Partially approved Purchase
A Partial Approval of a purchase transaction occurs when the customer pays for a purchase with a pre-paid
credit card but the value on the pre-paid card is less than the purchase amount.
Pre-paid cards include:
 A credit card (such as Visa® or Mastercard®) loaded with a specific value.
 A gift card from a specific store.
When presented with a pre-paid card: