Moneris Core® Move/5000: Using Your Terminal 41
Equipment issues
If the terminal does not display an error message but is not functioning correctly, review this list of equipment
issues to find suggested solutions.
Issues are shown in alphabetical order.
Blank receipts and reports
The terminal appears to be
printing receipts and reports but
the paper is blank.
The paper roll is installed backward.
To re-install the paper roll, refer to “Install the paper roll” in the Moneris
Core® Move/5000 Setting up Your Hardware guide at
moneris.com/support-move5000.
Other issues
Terminal does not allow you to
manually enter card numbers.
The option to manually key in the card number is not available for card
present (face-to-face) transactions. If tapping, inserting, and swiping the
card all fail, ask the customer for another card or other form of payment.
If the customer is not present at your business location (for example,
Internet orders, telephone orders), you can perform a card-not-present
transaction. To find out more, go to the Moneris Core® Move/5000
Online Operating Manual available at moneris.com/support-move5000.
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