Moneris Core Wireless Move/5000 - Page 4

Moneris Core® Move/5000: Using Your Terminal 2
Void ............................................................................................................................................................................... 28
Receipts ................................................................................................................................................... 29
Processing receipts from a transaction ............................................................................................................29
Customer copy .............................................................................................................................................................. 29
Merchant copy .............................................................................................................................................................. 29
Reprinting receipts ...........................................................................................................................................30
Reprint both customer and merchant receipt for the last transaction ........................................................................ 30
Reprint both customer and merchant receipt for a previous transaction ................................................................... 30
Receipt examples ..............................................................................................................................................31
Original receipt ............................................................................................................................................................. 31
Partial approval receipt ................................................................................................................................................ 32
Signing a credit card receipt ......................................................................................................................................... 32
Card masking ....................................................................................................................................................32
Reports .................................................................................................................................................... 33
Merchant Direct reporting ...............................................................................................................................33
Transaction reports ..........................................................................................................................................33
Clerk totals report ......................................................................................................................................................... 33
Terminal totals report ................................................................................................................................................... 34
Transaction Details report ............................................................................................................................................ 34
Pre-Authorization report .............................................................................................................................................. 35
Tip totals report ............................................................................................................................................................ 35
Settings reports ................................................................................................................................................36
Basic terminal report .................................................................................................................................................... 36
Enhanced report ........................................................................................................................................................... 36
End of day process .................................................................................................................................... 37
System close .....................................................................................................................................................37
Merchant close .................................................................................................................................................38
Troubleshooting ....................................................................................................................................... 39
Error messages on the Move/5000 terminal ...................................................................................................39
Equipment issues ..............................................................................................................................................41
Other issues ......................................................................................................................................................41
Merchant support .................................................................................................................................... 42