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8. ERROR MESSAGE LIST & ACTION TO TAKE
When an error occurs in this machine, the error LED lights up and an error tone sounds at the same
time. An error code and error message or troubleshooting advice appear on the LCD display.
After checking the error message, turn off the power switch and take measures to cancel the error.
When troubleshooting is fi nished, close the cover and turn the power back on.
Error No. Error Description Action to Take
See
Page
E11 Cannot detect mark Use paper with the correct mark or set the cutting
reference position to “Edge”.
(If the cutting reference position was set to “Mark”
then a paper sheet without marks was set or the
mark on the sheet did not meet the above specifi -
cations.)
P43
K11 Front cover is open Close the front cover.
Always turn off the power when opening the front
door to dispose of paper cutting waste.
-
K21 Rotary blade was not in-
stalled.
Mount the rotary blade in the machine.
Always turn off the power before replacing the ro-
tary blade.
P19
K31 Top cover is open. Close the top cover.
Always turn off the power when opening the top
cover to clear a paper jam.
-
JXX* Paper jam in paper conveyor
section.
Turn off the power and then open the cover and ex-
tract the jammed up paper. If this problem occurs
frequently contact your dealer.
P25
E21
E22
Cutting format settings do
not match paper size
Set paper having a length matching the paper
length set in the cutting format. Or else redo the
cutting format settings.
P39
D21
D31
Paper is jammed.
Or machine is broken.
Take the following action.
Ԙ Turn off the power.
ԙ Remove the paper inside the machine.
Ԛ After 5 or more seconds have elapsed turn the
power back on.
If the error display still does not disappear, contact
your dealer for service.
P25
D11 Feed tray rise error Turn the power off and then on again. If you still
cannot resume operation contact your dealer for
service.
-
S31 Rotary blade is not mounted
correctly.
Take the following actions.
Ԙ Turn off the power.
ԙ Mount the rotary blade correctly.
P19
S11
S12
S13
S21
S31
Errors are occurring Take the following actions.
Ԙ Turn off the power.
ԙ Remove the paper inside the machine.
Ԛ After 5 or more seconds have elapsed turn the
power back on.
If the error display still does not disappear, contact
your dealer for service.
-
If a jam error occurs, a number appears in the display in section XX of JXX according to
the location where the jam occurred
.
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