15 Troubleshooting
If you are experiencing problems related to your product that the supplied documentation does
not cover, you can get further help in the Support section of the Native Instruments website:
https://support.native-instruments.com/hc
The Support section allows you to search both the Knowledge Base and the Support Communi-
ty for content related to your issue. The Knowledge Base and the Support Community gather
useful information about your Native Instruments product and can be of great help to solve
possible issues you may encounter.
▪ The Knowledge Base is an ever-growing database of help articles by Native Instruments,
providing solutions to common issues and answering frequently asked questions.
▪ The Support Community allows users to help users, and makes all the information and dis-
cussion publicly available.
►
Enter your query into the search field at the top of the Support section’s landing page in
order to find related entries from the Knowledge Base and the Support Community.
Before getting help please make sure you have downloaded the latest software for your
product from Native Access.
Support
If no entry from the Knowledge Base and the Support Community matches your problem, or if
the matching entry does not solve the problem, you can contact the Native Instruments Sup-
port team. You will find Contact Support buttons in the Support section of our website after
looking for related content in the Knowledge Base and the Support Community.
When communicating with the Native Instruments Support team, keep in mind that the more
details you can provide about your hardware, your operating system, the version of the software
you are running, and the problem you are experiencing, the better they will be able to help you.
In your description, you should mention:
▪ How to reproduce the problem
Troubleshooting
KOMPLETE KONTROL - Manual - 206
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