April 27, 2015 12-5
Frequently Asked Questions
Problem: The data on the amplifier was recorded with a different headbox type (only happens
on 64 channel amplifier). The amplifier details indicates this.
Solution:
Connect the correct headbox type to the amplifier to retrieve the data. If you have a 64
channel headbox connected, connect a 32 channel or w10-20HB headbox. If you have
a 32 channel headbox connected, connect a 64 channel headbox.
Problem: The bipolars selected in the current protocol do not match the bipolars selected on the
amplifier. This is indicated by a dialogue box that appears after the amplifier has been
selected.
Solution:
Follow the instructions in the dialogue box by changing the appropriate channels to or
from bipolar in the protocol (Note: If this happens frequently, change the default
bipolar settings in the configuration utility.)
Problem: The current protocol’s sampling rate is over 4096Hz and the amplifier is connected
wirelessly.
Solution:
Connect the amplifier to the network with an Ethernet cable or cancel the selection
screen and choose a protocol with a sampling rate that can be used wirelessly.
Selecting a new protocol with a sample rate that is over 4096 Hz and the amplifier is
in the Wireless mode will result in the amplifier not listed in the Amplifier Selection
screen. By design the amplifier will only work in the Wireless mode with sample
rates less than or equal to 4096 HZ.
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