Troubleshooting
87
N150 Wireless ADSL2+ Modem Router DGN1000
• Check that you are using the 12-V DC power adapter supplied by NETGEAR for this
product.
If the error persists, you could have a hardware problem and should contact NETGEAR
T
echnical Support.
Power LED Is Red
When the router is turned on, it performs a power-on self-test. If the Power LED turns red
after a few seconds or at any other time during normal operation, there is a fault within the
router.
If the Power LED turns red to indicate a router fault, turn the power off and on to see if the
wireless modem route
r recovers. If the power LED is still red 1 minute after power-up:
• T
urn the power off and on one more time to see if the wireless modem router recovers.
• Clear t
he router’s configuration to factory defaults as explained in Factory Settings on
page 94. This sets the router’s IP address to 192.168.0.1.
If the error persists, you could have a hardware problem and should contact NETGEAR
T
echnical Support.
LAN or DSL Link LED Is Off
If either the LAN or DSL link LED does not light when the Ethernet connection is made, check
the following:
• The Eth
ernet cable connections are secure at the router and at the hub or workstation.
• The p
ower is turned on to the connected hub or workstation.
• Y
ou are using the correct cable. When connecting the DSL port, use the cable that was
supplied with the wireless modem router. If the DSL link LED is still off, this could mean
that there is no DSL service or the cable connected to the DSL port is bad.
See also DSL Link LED Is Off on p
age 88.
No Internet Connection
If your router cannot access the Internet, first check the DSL connection, and then check the
WAN TCP/IP connections. See Figure 17, Front panel LED Icons on p
age 86 for the location
of the LEDs.
DSL Link
First determine whether you have a DSL link with the service provider. The state of this
connection is indicated by the DSL LED.
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