Troubleshooting
88
N150 Wireless ADSL2+ Modem Router DGN1000
DSL Link LED Is Green or Blinking Green
You have a good DSL connection. The service provider has connected your line correctly,
and your wiring is correct.
DSL Link LED Is Blinking Amber
Your wireless modem router is attempting to make a DSL connection with the service
provider. The LED should turn green within several minutes.
If the DSL link LED does not turn green, disconnect all telephon
es on the line. If this solves
the problem, reconnect the telephones one at a time and use a microfilter on each telephone
as described in ADSL Microfilters o
n page 13. If you connect the microfilters correctly, you
should be able to connect all your telephon
es.
If disconnecting telephones does not result in a gree
n DSL link LED, there might be a
problem with your wiring. If the telephone company has tested the DSL signal at your network
interface device (NID), you might have poor-quality wiring in your house.
DSL Link LED Is Off
First disconnect all telephones on the line. If this solves the problem, reconnect the
telephones one at a time and use a microfilter on each telephone. If the microfilters are
connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a gree
n DSL link LED, check for the following:
• Check th
at the telephone company has made the connection to your line and tested it.
• V
erify that you are connected to the correct telephone line. If you have more than one
phone line, be sure that you are connected to the line with the DSL service. It could be
necessary to use a swapper if your DSL signal is on pins 1 and 4 or the RJ-11 jack. The
wireless modem router uses pins 2 and 3.
Internet LED Is Red
If the Internet LED is red, the device could not connect to the Internet. Verify the following:
• Ch
eck that your log-in credentials are correct. See Log In to the N150 Modem Router on
page 21 for more information.
• Check th
at the information you entered on the Basic Settings screen is correct. See
Manual Setup (Basic Settings) on p
age 25.
• Check with yo
ur ISP to verify that the multiplexing method, VPI, and VCI settings on the
DSL settings screen are correct.
• Find
out if the ISP is having a problem. If it is, wait until that problem is cleared up and try
again.
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