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New Rock Technologies OM4 - User Manual

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New Rock Technologies, Inc.
OM Series IP Telephony System
Administrator Manual
OM4
OM12
OM80
OM200
http://www.newrocktech.com
Tel: +86 21-61202700
Fax: +86 21-61202704
Document Version: AA0-E001-N

Table of Contents

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Summary

Start

Logon to the Device

Provides steps for accessing the device's web interface for initial configuration and management.

Directory of Web Pages

Explains navigation within the web utility, detailing the purpose of feature index and directory links.

Network Settings

Details how to configure network parameters, including IP address assignment and gateway settings.

Port Forwarding

Describes the process of configuring port forwarding for remote access and SIP trunk communication.

Auto Attendant

Operators;Receptionists

Configures extensions to act as operators or receptionists for call handling and transfer.

Greetings

Explains how to set up voice greetings for business and non-business hours, including default and custom options.

Greeting Repeat

Sets the number of times greetings are played to callers before connecting them to an operator.

Playing Greetings Depending on Business Hours

Defines how greetings vary based on the defined business hours and work schedule.

Assigning a Designated Greeting for a Trunk

Associates specific greetings with individual trunk lines, overriding default auto-attendant greetings.

Settings of Extensions

Making Outbound Calls

Configures dialing schemes for making outbound calls, including prefix usage and trunk selection.

Hunt Group

Organizes extensions into groups for sequential or simultaneous call distribution to available agents.

Outbound Call Barring

Defines restriction levels for extensions to control outbound calling capabilities, enhancing security.

Group Call Pick up

Enables users to answer calls ringing on other extensions within the same group by dialing a specific code.

Fax

Details the connection and configuration for fax machine integration and fax call handling.

Soft Attendant Console

Describes the console software for operators to manage extension and trunk status and handle calls.

Transferring an Incoming Call to an External Party

Allows incoming calls to be transferred to external phone numbers or parties.

Other Features

Covers various additional features for extensions like call forwarding, speed dialing, and call monitoring.

Secretary Assistant

Configures an extension to act as a secretary, redirecting and transferring calls for a manager.

Trunk

Direct Inward Dialing (DID)

Associates extensions with trunk lines to receive incoming calls directly on specific extensions.

Caller ID Detection on Line Port

Enables and configures the detection of caller ID information on analog trunk lines.

SIP Trunk Registration to an ITSP

Guides through the process of registering the device with an Internet Telephony Service Provider (ITSP).

Multi-site Telephony Network

Multi-site Network with Simple Dialing Scheme

Sets up a basic multi-site network configuration for inter-site calling without complex dialing rules.

Multi-site Network with Complex Dialing Scheme

Configures an advanced multi-site network using special dialing digits to avoid number conflicts.

Device Settings

Time

Configures the device's time settings, either from a network time server or manually.

Changing the Administrator Password

Provides instructions to enhance security by changing the default administrator password.

SIP Client Account

Details the setup of SIP accounts for connecting SIP terminals like softphones and SIP phones.

Call Recording and Voicemail

Configures the device for call recording and voicemail functionality, including server settings.

Analog Trunk Port Settings

Adjusts parameters for analog trunk ports, affecting volume, caller ID, and busy tone detection.

Analog Phone Port Settings

Configures parameters for analog phone ports to ensure better interconnection with various phone vendors.

DTMF

Sets DTMF parameters for transmitting and receiving dual-tone multi-frequency signals.

Voice Media Settings

Configures media-related parameters, including codecs, RTP ports, and jitter buffers for voice quality.

SIP Related Advanced Settings

Covers advanced SIP parameters for fine-tuning SIP communication and features.

Dial Number Detection and Digit Map

Defines dialing rules and patterns to optimize call setup and routing efficiency.

Feature Codes

Lists and allows modification of feature codes used for activating various telephony functions.

Call Detailed Record

Configures the device to output detailed call records to an external storage server for analysis.

Selective Inbound Call Blocking

Allows creation of a blacklist to block unwanted incoming phone numbers.

Outbound Call Screening

Configures white and black lists to control outbound call routing and prevent unauthorized calls.

Maintenance

Firmware Upgrading

Provides instructions for updating the device's firmware to the latest version for improved functionality.

System Reboot

Details the procedure for restarting the device, essential for applying some configuration changes.

Export Configuration Files

Guides on backing up the device's configuration settings to a file for safekeeping.

Import Configuration Files

Explains how to restore device configurations by uploading previously exported files.

Appendix: Registering a SIP Terminal to OM

Softphone

Illustrates the steps for configuring a softphone application, like X-Lite, to register with the OM system.

SIP Phone

Provides configuration steps for registering a physical SIP phone device with the OM system.

New Rock Technologies OM4 Specifications

General IconGeneral
BrandNew Rock Technologies
ModelOM4
CategoryTelephone
LanguageEnglish