9 Maintenance and servicing information
BU 0800 en-4521 151
9.2 Service notes
Our Technical Support is available in case of technical queries.
If you contact our technical support, please have the precise device type (type plate/display),
accessories and/or options, the software version used (P707) and the series number (type plate) at
hand.
The device must be sent to the following address if it needs repairing:
NORD Electronic DRIVESYSTEMS GmbH
Tjüchkampstraße 37
D-26605 Aurich, Germany
Please remove all non-original parts from the device.
No guarantee is given for any attached parts such as power cables, switches or external displays.
Please back up the parameter settings before sending in the device.
Please note the reason for sending in the component / device and specify a contact for any queries
that we might have.
You can obtain a return note from our web site (Link) or from our technical support.
Unless otherwise agreed, the device is reset to the factory settings after inspection or repair.
In order to rule out the possibility that the cause of a device fault is due to an optional module, the
connected optional modules should also be returned in case of a fault.
Contacts (Phone)
During normal business hours
Outside normal business hours +49 (0) 180-521-5060
During normal business hours
The manual and additional information can be found on the Internet under www.nord.com.
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