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Troubleshooting
You may be able to easily resolve the issues described in this section. If a problem persists and you are
unable to resolve it yourself please contact your Mellanox representative or Mellanox Support at
support@mellanox.com.
General Related Issues
Issue Cause Solution
Adapter is no longer identified
by the operating system after
firmware upgrade
Happens due to burning the
wrong firmware on the adapter,
firmware corruption or adapter's
hardware failure.
Power cycle the server. If the
issue persists, extract the
adapter and contact Mellanox
Support
Server is booting in loop/not
completing boot after
performing adapter firmware
upgrade
Happens due to burning the
wrong firmware on the adapter,
firmware corruption or adapter's
hardware failure.
Extract the adapter and contact
Mellanox Support
Enabling hardware access after
configuring new secure host
key, fails
The new configuration of the
secure host key was not loaded
by the driver
Restart the driver before
enabling the hardware access
again
mstflint tools fail on PCI device
with the following errors:
Operation not permitted
Failed to identify device
Failed to detect device ID
Unknown device
No such device
Failed to open device
Tools PCI semaphore might be
locked due to unexpected
process shutdown.
Run the following command:
# mcra -c <mst_pci_device>
*Supported on mstflint-4.4.0 and
newer versions.
mstconfig Related Issues
Issue Cause Solution
Server not booting after
enabling SRIOV with high
number of VFs
Setting number of VFs
larger than what the
Hardware and Software
can support may cause the
system to cease working
To solve this issue:
Disable SRIOV in bios
Reboot server
Change num of VFs
Enable SRIOV in bios
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