Network preferences and TCP/IP software
163
Options menu
TCP/IP troubleshooting
If you are having a problem establishing a network connection using TCP/IP, try
the suggestions listed.
Displaying expanded Service Connection Progress
messages
It’s helpful to identify at what point in the login procedure the connection fails. An
easy way to do this is to display the expanded Service Connection Progress
messages. Expanded Service Connection Progress messages describe the current
stage of the login procedure. Press the lower half of the scroll button at any point
during login to display these messages.
Viewing the Network Log
If viewing the expanded Service Connection Progress messages does not give you
enough information to find out why you cannot connect to your ISP or dial-in
server, take a look at the Network Log. The Network Log lists all of the
communication that occurs between your modem and your dial-in server during
the login procedure. The information in the Network Log can help your ISP or your
System Administrator pinpoint where the login procedure communication fails
and why.
To view the Network Log:
1.
Tap Options, and then tap View Log.
2.
Tap the up and down arrows of the scroll bar to see the entire Network Log.
3.
Tap Don e.
Adding a DNS number
If your ISP or dial-in server requires a DNS number and you did not enter that
information in the Network Preferences screen, it will appear that you successfully
logged into your network. When you try to use an application or look up
information, however, the connection fails. If this occurs, try adding a DNS
number. Ask your ISP or your System Administrator for the correct Primary and
Secondary DNS IP numbers.
To Next Page
Loading...
Need help?
General
