DOC-0017-04-EN: AC20 Series - Hardware Installation Manual 
  DOC-0017-04-EN-A 22.03.2023   83 (154) 
Expected Reaction & Effect 
6 
Reapply +24V to terminals STOA and 
STOB and acknowledge the STO trip.  
STO trip must clear. 
Try to restart the inverter at SPT1. 
Inverter must restart at SPT1. 
Inverter must decelerate to rest. 
 
This test can also be automated - where the STO channels can be triggered via contacts of an external 
relay. 
 
8.7  STO Troubleshooting 
The table below is for guidance only and may not be a comprehensive list of all possible symptoms relating 
to STO.  
Parker will not accept responsibility for any consequences arising from its incompleteness or inaccuracy. 
 
Problem 
AC20 
Display 
Channel A 
wrt 0V 
Channel B 
wrt 0V 
Possible 
Cause  Description 
Inverter will not 
run when given 
a start 
command 
31 Safe 
Torque 
< 15.0V  < 15.0V 
STO is 
invoked. 
When safe to do so, connect 
STOA and STOB to a 24Vdc 
supply. 
Tripped:  
31 Safe 
Torque 
Off 
>15.0V &  
< 25.2V
*
 
>15.0V &  
< 25.2V
*
 
STO Fault 
Latch may 
have tripped. 
Remove all power from the 
inverter before re-applying.  
If symptom persists, 
immediately return the 
(Any 
other trip 
1-30 or 
>15.0V &  
< 25.2V
*
 
>15.0V &  
< 25.2V
*
 
Inverter has 
tripped, but 
not due to 
STO. 
Reset the trip and remove its 
cause.  
If symptom persists, return 
the inverter for repair. 
*
*
Return the inverter for 
repair. 
Inverter starts 
unexpectedly 
X  < 5.0V  < 5.0V 
Immediately return the 
inverter for repair. 
X  > 5.0V  > 5.0V 
invoked by 
Use STO in accordance with 
the instructions documented 
Comprehensive 
or Regular STO 
X  X  X 
Faulty 
Hardware. 
Immediately return the 
inverter for repair. 
*
26.4V in a maximum operating ambient of 40°C