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Service and technical support
Phason will be happy to answer all technical questions that will help you use your PEC Plus. Before
contacting Phason, check the following:
Read this manual for information about the feature with which you are having trouble.
If you see an alarm message and are not sure what it means, look it up in the Alarm and error
messages
table on page 77 and then follow the instructions for resolving the alarm condition.
If you are having a problem using your PEC Plus, look in the Troubleshooting table on page 79
and then follow the directions for correcting the problem.
If you still have a problem with your PEC Plus, collect the following information:
The serial number
Any messages displayed by your PEC Plus
A description of the problem
A description of what you were doing before the problem occurred
2 Terracon Place
Winnipeg, Manitoba
Canada
R2J 4G7
Phone
Fax
E-mail
Web site
204-233-1400
204-233-3252
support@phason.ca
www.phason.ca
Phason controls are designed and manufactured to provide reliable performance, but they
are not guaranteed to be 100 percent free of defects. Even reliable products can experience
occasional failures and the user should recognize this possibility.
If Phason products are used in a life-support ventilation system where failure could result in
loss or injury, the user should provide adequate back up ventilation, supplementary natural
ventilation, or an independent failure-alarm system. The user's lack of such precautions
acknowledges their willingness to accept the risk of such loss or injury.
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